Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

In Wealth and Personal Banking, we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking, Insurance, and Chief Operating Office.

We are currently seeking a high calibre professional to join our team as an Assistant Vice President.

Principal Responsibilities

In this role you will:

Manage and supervise a team to provide client services support to GPB Asia Private Banking (HK and SG)Lead and complete user requests within Service Level Agreement and comply with standards and policyLead and manage the annual processes (e.g. CRS/FATCA renewal and TIN collection) completed on time with good quality Handle business partners’ inquiries promptly within reasonable time and report exception and irregularities promptly for management awarenessParticipate in business initiatives/projects as team representative to provide user requirements, conduct user acceptance test and provide sign-off for implementationPrepare and provide training to staff in the team and maintain and update Desk Instruction Manual Produce Management Information Reports and Key Performance Indicators as requiredMaintain effective communication with stakeholders and senior management