Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Assistant Vice President Collateral Management - ASP CMB COO OFFSHORE TEAM - CH.

Principal responsibilities

Impact on the Business/Function

Ensuring compliance with HSBC Group company policies and procedures, including regulatory requirements.Maintain equipment, systems and general work environment in good condition, adhering to all appropriate procedures.Effectively assist HR to implement recruitment plans and to provide guidance on ongoing business requirements.Analyse, validate and monitor the relevance and effectiveness of training plans for operations teams and establish their alignment with business goals and budgets.Regular implementation and review of audit and diary watch procedures to give effective feedback to Management. Timely and ongoing implementation of audit reports.Establish effective framework for implementing Operational Risk Management across teams and the center. Prepare plans to mitigate Operational Risk in line with company policy.BCP tests and other contingency requirements are in place for uninterrupted service.

Customers/Stakeholders

Proactively identify problem situations and resolve to give maximum customer satisfaction. Escalation used only where necessary.Appropriate measures are taken to improve and sustain high quality and prevent recurrence.Establish and maintain effective high-level relationship with customer business areas and identify areas of service improvements.Monitor customer satisfaction levels and prepare and implement action plans to improve satisfaction levels.Ensure effective and appropriate structure and format in place for MI, which fully and accurately represents achievement of key business deliverables.

Operational Effectiveness Control

Ensure agreed migrations / re-migrations are effectively implemented in liaison with the Project managers and business managers.Evaluate and agree appropriate levels for productivity, quality and learning curve with business units.Ensure that issues/problems are fully analyzed and resolved within reasonable time scales. Appropriate action is taken to prevent recurrence where necessary. Major issues identified and recorded / reported appropriately.Procedural changes / new initiatives are fully communicatedGroup companies migrating work to the GSC must be confident that in doing so their business risk is not increased.Actively building positive relationships will be a major facet in achieving the business case developed in support of the migration of work to the GSC sites.

Transformation

Create an Environment that facilitates sharing of new ideas and new ways of working within the team. Actively engage in transformation projects and support delivery within project timelines.Ensure end-to-end review of process and procedures on a periodic basis and encourage streamlining and waste elimination.

Leadership and Teamwork

Motivate and develop team members across sections including specific attention to individual development or action plans as required to achieve business objectives and manage future growth of GSC’s.Focus should be to curtail attrition whilst providing the required environment for the business to grow on a month-on-month basis.Manager Operations are regularly briefed and made aware of individual/department performance achievements/targets.Provide strategic direction to Managers to improve delivery on agreed service level agreements.Ensure effective mechanism is in place and implemented to identify and achieve individual potential at all levels to meet business objectives and to ensure effective succession plans are in place.Review performance management scheme and ensure it is appropriate and implemented accurately and consistently across sections.Complete progress reviews on performance and development plans within agreed timescales and provide ongoing feedback to senior management.Regularly and effectively communicate Groups initiative, policies and other activities to the teams.