At AIG, we are reimagining the way we help customers to manage risk. Join us as a, Assistant Vice President, Accident & Health to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team. Make your mark in Accident and Health Claims Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency. We currently have an opportunity available for an Assistant Vice President Accident & Health Claims position. This position is located in our Lenexa, Kansas office and reports to the Senior Vice President of Accident & Health North America Claims. How you will create an impact + Provide Leadership and direction to the Accident & Health claims team, which consists of a team of 20+ individuals and leaders. + Manage and provide technical assistance to the team as needed who handle a variety of Accident & Health claims including accident and sickness claims, travel, accidental death and dismemberment, including claims in litigation or in appeal. + Lead key strategic projects including: + review of capacity & staffing model + review of structure in anticipation of strategic growth + Clearly define and support our claims value proposition + Represent A&H Claims on key engagements with U/W, Brokers, Clients + Represent A&H Claims on key projects (e.g. CDP lite roll-out, payment modernization, other system enhancements) + Drive strategy around talent, cost containment initiatives incl. E2E workflow, business alignment and customer service + Oversee our business partners and our processes (e.g. assistance providers, claims assignment etc.) + Identify and manage any file handling trends through file quality through monthly audits and address any issues through employee coaching/training to minimize departmental leakage. + Ensure that broker/customer needs are met, manage expectations and ensure satisfaction, including building out our service level standards and reporting metrics for our key brokers and clients + Provide assistance to Underwriting / Actuarial as necessary and assist in the retention and acquisition of insureds + Collaboration/Alignment with key stakeholders across the organization + Complete mid-year reviews and performance reviews + Build development plan for all analysts within the group and provide opportunities for development + Promote a culture of integrity and risk management within the team What you’ll need to succeed + 10+ years’ experience in a leadership role in Accident & Health claims. + Ability to work independently. + Strong decision making-skills. + Excellent oral and written communication skills. + Excellent organizational and interpersonal skills. + Superior analytical skills. + Ability to multi-task and work effectively and cooperatively in a fast-paced busy team environment. + Ability to manage workload effectively and efficiently/ability to prioritize is essential. #LI-PA1 #accidenthealth #claimsmanagement At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike. Enjoy benefits that take care of what matters At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family. Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become. Welcome to a culture of inclusion We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com. Functional Area: CL - Claims AIG Claims, Inc.