Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Assistant Vice President – Human Resource – Employee Relations
As an Employee Relations Lead, your role will involve providing guidance, support, and resolution to various workplace issues. You will collaborate closely with HR teams, managers, and employees to address concerns, mitigate conflicts, and uphold organizational values.
We are looking for an experienced Employee Relations professional to join our ER team. The candidate must possess excellent communication and conflict resolution skills, along with a deep understanding of labor laws and HR practices. He/she will be responsible for promoting employee engagement, addressing grievances, and implementing strategies to enhance workplace relations. The role will also involve conducting investigations, facilitating disciplinary actions when necessary, and providing proactive HR support to ensure a fair and respectful work environment.
In this role, you are going to work for Head of Employee Relations (India) and may have to manage a team of experienced ER officers, fostering a collaborative and high-performance environment. Specifically, you will require to:
Responsibilities:
Act as a primary point of contact for employees and managers regarding ER issues, providing timely guidance and support.
Address employee concerns, conflicts, and disputes through effective mediation and negotiation techniques, fostering positive outcomes.
Ensure compliance with company policies, procedures, and legal regulations, conducting investigations and recommending corrective actions as needed.
Assist in performance management processes, including coaching managers on performance-related issues.
Collaborate with HR and management teams to develop training programs on ER-related topics.
Maintain accurate records of ER cases, investigations, and outcomes, preparing reports and analysis for management review.
serves as a key contributor to development and maintenance of comprehensive Human Resources policies and strategies.
Manage the employee relations team to provide guidance to management on a full range of employee relations matters including informal and formal grievances, development of performance management plans, disciplinary issues, employee assistance programs etc.
Keep abreast of relevant laws, regulations, and industry trends related to employee relations.
Interpret and present reports on employee relations metrics, trends, and outcomes for key stakeholders. Use data to inform decision making and drive continued improvement in employee relations practices.
Excel in navigating complex matrix organisations and have a high level of organisational awareness.
Strong strategic stakeholder management and independent and persuasive personality.
Come with a transformation mind-set, identifying process improvement opportunities, technology embedment and drive leaner and smarter ER process.
Qualifications we seek in you
Minimum Qualifications
Bachelor’s degree in law, human resources, business administration, or a related field.
Proven experience in employee relations roles, preferably within HR.
In-depth knowledge of employment laws, regulations, and best practices.
Preferred Qualifications/ Skills
Strong communication, interpersonal, and problem-solving skills.
Ability to maintain confidentiality and handle sensitive information with discretion.
Excellent organizational skills and attention to detail.
Certification in Employee Relations or HR management (desired but not mandatory).
Why join Genpact?
Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
Make an impact – Drive change for global enterprises and solve business challenges that matter
Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
Work with the best – Join 140,000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.