Ready to shape the future of work? 

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. 

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. 

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. 

 Inviting applications for the role of Assistant Vice President– Customer Development Merchandising

In this role, Customer Development will be integral support who will manage Business processes, tools update systems, data governance, and reporting that Customer Account Managers can easily understand and use. Leader with deep domain expertise and analytics experience in Retail and Merchandising. Responsibility will be across solutioning, consulting, delivery, and managed services. 

Responsibilities

Leadership track record of setting up and managing analytics operations in a COE / shared services model 

Develop and implement strategies to transform retail merchandising practices including products and processes on Assortment, placement, pricing, and promotion. 

Lead pilot programs and initiatives to test merchandising concepts, technologies, and processes. 

Minimum years of experience in retail merchandising with proven track record of driving transformational changes. 

Strong analytical skills and proficiency in data analysis tools and techniques. 

Drive transformations to ensure seamless delivery and customer experience liaising with all the relevant teams including client stakeholders, internal teams, vendors, customers etc.  

Design and implement process controls, continuous improvement plans, best practices, and policies to ensure top class operational performance.  

Intense communication with all business partners to understand their needs and support them in the most efficient way for the company.  

Work closely with global client’s multiple cross functional teams to identify business needs, requirements and prioritize needs 

Creates and owns the Operations Business Plan. 

Lead assessments / blueprinting / due diligence for prioritization problem statements, planning offshore ability, building solution architecture. 

Build PoVs, help structure POCs, is client front-ending, is a story-boarder, can respond to RFP/RFIs 

Work on Digital Transformation (data strategy incl orchestration, Governance, Architecture, BI to build reporting/insights/analytics factory) 

Establish good collaborative relationships with Clients, Sales team and end Customers. Interact with internal stakeholders, Customer Managers, CCD Team, Sales Team, Category, etc.

Achieve KPIs / SLAs contractually agreed

Deliver Operational Excellence Framework

Manage and lead calls with clients

Be proactive and ensure operations are run smoothly

Drive Transformation journey and improvement

Proactive and Self-motivated to follow up or chase with multiple teams for pending information

Ensure reporting both for client and Genpact management for Operations review- Regular and timely reporting

Identify problems/issues in day-to-day Operations and resolve them proactively

Highlight and escalate any issues that need attention

Qualifications we seek in you

Minimum Qualifications

MBA with relevant experience in a Retail environment.

Flexibility to work in any shift

Relevant Team leading and Management experience

Good analytical mindset, problem-solving, organization skills, and attention to detail

Smart problem solver – generate good ideas and practical solutions

Team player, Dependable

Ability to prioritize tasks and multitask when required

MBA/ PG in Retail Operations/ Merchandising/ Marketing

Has worked in the global Retail Operations space (relevant years of experience) with hands on experience in area of Merchandising/ Promotion/ Pricing/ Marketing/Assortment Analytics 

Strong exposure in ERPs – SAP, JDE, Oracle etc. 

Strong analytical skills with the ability to collect, organize and analyse significant amount of data with attention to detail and accuracy.

Preferred Qualifications/ Skills

Exposure to Retail industry in a global environment

Exposure to technologies like Trade Promotions Management tool, Trade Promotions Optimizer, Forecasting tools, SAP, etc.

Certification in Trade Promotions Management is an added advantage

Transitions Experience- Must have transitioned 1 or more processes successfully

Proficiency with Microsoft Applications - Excellent MS excel, PowerPoint skills is a must 

Handle large datasets – Identify, analyse, and interpret trends or patterns in complex data sets using statistical techniques and generate actionable insights 

Good team player and ability to manage large teams 

Personal drive and positive work ethic to deliver results within tight deadlines and in demanding situations  

Flexibility to adapt to a variety of engagement types, working hours and work environments and locations 

Ability to learn different analytical tools as per business requirements. 

Has a mix of modelling programming experience led analytics delivery. 

Design Retail Analytical solutions – Define KPIs and metrics and develop BI solutions 

Why join Genpact? 

Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation 

Make an impact – Drive change for global enterprises and solve business challenges that matter 

Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities 

Work with the best – Join 140,000 bold thinkers and problem-solvers who push boundaries every day 

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. 

Let’s build tomorrow together. 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.