Ready to build the future with AI?
At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Assistant Vice President– AI Implementation Deployment Lead -Agentic AI
In this role, you'll be part of Genpact's transformation under GenpactNext, as we lead the shift to Agentic AI Solutions—domain-specific, autonomous systems that redefine how we deliver value to clients. You'll help drive the adoption of innovations like the Genpact AP Suite in finance and accounting, with more Agentic AI products set to expand across service lines.
Responsible for end-to-end implementation, configuration, and deployment of agentic AI solutions into client environments. This role ensures the designed AI agents are properly integrated, tested, and optimized for real-world performance, while adhering to security, compliance, and scalability requirements.
Key Responsibilities
1. Solution Implementation
Translate solution design and architecture into detailed deployment plans.
Configure, fine-tune, and train AI agents based on client-specific workflows and datasets.
Integrate agentic AI systems with enterprise applications (ERP, CRM, ticketing, data lakes, APIs, RPA platforms).
Implement multi-agent orchestration frameworks and process automations.
2. Deployment Go-Live
Manage staging, UAT, and production deployment cycles.
Conduct performance tuning, latency reduction, and error handling configuration.
Establish monitoring, logging, and alerting for ongoing agent health checks.
Support client IT and operations teams during go-live, ensuring minimal business disruption.
3. Testing Quality Assurance
Develop and execute test plans covering functional, regression, performance, and security testing.
Validate agentic AI outputs against accuracy benchmarks and business KPIs.
Implement feedback loops for continuous improvement.
4. Governance Compliance
Ensure deployments meet data privacy regulations (GDPR, HIPAA, local laws).
Apply ethical AI practices, bias mitigation, and secure data handling.
Maintain detailed implementation documentation for audits and knowledge transfer.
5. Post-Deployment Optimization
Monitor adoption and usage metrics; identify enhancement opportunities.
Coordinate periodic model updates, retraining, and scalability improvements.
Provide Tier-2/3 support for troubleshooting complex AI agent behavior.
Qualifications we seek in you
Minimum Qualifications
Technical Expertise:
Strong understanding of agentic AI frameworks, autonomous agent orchestration, and LLM integrations.
Proficiency in APIs, webhooks, and enterprise middleware (MuleSoft, Boomi, Azure Logic Apps, etc.).
Familiarity with workflow automation platforms (UiPath, Power Automate, ServiceNow Orchestration).
Implementation Skills:
Hands-on experience in deploying enterprise-grade AI or automation solutions.
Strong command over CI/CD, containerization (Docker/Kubernetes), and cloud AI services (Azure OpenAI, AWS Bedrock, Google Vertex AI).
Soft Skills:
Strong project management and stakeholder communication abilities.
Ability to translate technical steps into user-friendly guides for client teams.
Collaborative mindset for working with solution architects, data scientists, and operations teams.
Why join Genpact?
Lead AI-first transformation – Build and scale AI solutions that redefine industries
Make an impact – Drive change for global enterprises and solve business challenges that matter
Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000 coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.