Assistant Vice President, Production Services Specialist/ Mainframe Batch Support, Core Technology Infrastructure Singapore, Singapore **To proceed with your application, you must be at least 18 years of age.** Acknowledge Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/lateral-apac/job/Singapore/Assistant-Vice-President--Production-Services-Specialist--Mainframe-Batch-Support--Core-Technology-Infrastructure\_25030203-1) **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Job Description:** This position is accountable for monitoring and providing first line support for all batch cycles, providing correct fixes to production job abends that occur in the processing of the daily batch cycle, as well as managing work requests as and when received in Bank of America (include Global Wholesale, Retail and Investment Banking Applications hosted on mainframes). You will engage applications support teams to gauge risk assessment and minimize potential company exposure. The fixes should be applied in a timely and safe manner, so as to meet documented SLA’s regarding the completion of the batch work. Receive and communicate turnover instructions through a review of all outstanding jobs with the departing and arriving shift. Initiate solution attempts for all jobs whose resolution is pending. Discuss problems and issues encountered during the shift including root cause analysis and applied fixes. Follow appropriate escalation procedures, SLA’s, and policies regarding management notification. + We are deliberate about the many ways we seek to create an inclusive environment where everyone has the opportunity to achieve their career goals. **Responsibilities:** Ensure all general policies and best practices are adhered to. The successful candidate must be a team player, and must have good communication skills as the role will involve engaging with support teams on a regular basis. We are also constantly striving for ways to improve on our performance and delivery of our batch cycle, the candidate should be forward thinking and willing to put ideas forward. **Required Skills:** + In depth understanding of IBM Mainframe batch scheduling tools (CA7 or OPC/TWS). + Strong IBM Mainframe (MVS) experience JCL, TSO, NDM / Connect Direct, Batch Job Break Fix experience. **Desired Skills:** + Have a flexible and 'can do' attitude and a strong sense of initiative with the ability to learn fast and deal calmly with situations under pressure. + Good verbal and written communication skills. + Knowledge of BMC Remedy or IT Service Management Tool. + Knowledge of monitoring tools like WebGUI/TBSM + An understanding of ITIL and Agile Methodology would be beneficial. + Creates and enhances technical procedures and work instructions + Demonstrates ability to perform data analysis underpinning outcomes and recommendations Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE . Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.