Ready to build the future with AI?

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.Get to know us atgenpact.comand onLinkedIn,X,YouTube, andFacebook.

Inviting applications for the role of Assistant Vice President, Content Moderation

Leading operations and spearheading processes for excelling business targets for Social Media Content Review Business Unit.

You will be encouraged to be passionate about setting yearly standards for the spend using analytics and technology.

ResponsibilitiesWork with key client partners for driving Trust Safety Strategy, focus on increasing client footprint and reducing risks in the Content Moderation spaceBuild a deep understanding of the client’s global footprint, their specific goals, the nuances of their largest markets, and POCs and decision makers in each marketArchitecting the systems end to end from pre-sales/envisioning stage, implementation and transition to support through the complete solution development life-cycle. Development of proof of concepts to validate and demonstrate the solution to end customers. Highlight the business use case, solution approach and the efficiency through a series of work outs or client presentationPrioritize operational tasks within the team (in terms of technical accounting support to be provided)Provide insights on client’s business and financial performance and drive business strategies within operating teams to add value to the clientAccountable for driving operational standard methodologies and standardization across sitesAccountable for reduction of cost and efficiency improvement initiativeTrack progress against goals and ultimately successfully deliver against them. Responsible for continuously ensuring that the team is on track to hitting goals and solving areas where we’re at riskEstablish formal routines for delivery account reviews with Client Account Leaders, BPO Service Delivery Leads, and Commercial DirectorPartner with sales to understand opportunities and ongoing conversations with the client to build cohesion across the company as well as identifying growth opportunitiesResponsible for delivering on objectives for global Content Operations and ensuring planning for optimizing service delivery while maintaining quality standardsCommunicates and coordinates with internal business units on policy, process, or system needsConstant eye on service levels and making recommendations to change strategy when requiredCoordinating with Vendor Management Organization on follow-up and joined-up approach with PartnersAssess and devise actions to improve procedures interactions based on staff customer feedback

Important: This job may require working a 24/7 schedule with alternating shifts and periodic exposure to content that may be egregious/sensitive, such as graphic violence, self-harm, child abuse, and hate speech.

Qualifications we seek in you

Minimum qualifications

Extensive experience in leading large diverse Trust Safety / Content Moderation teams of remotely located professionals for a Global clientExperience with Operations People Management in Business Process OutsourcingConfirmed knowledge with client relationship and critical issue managementExperience in Operations Account Management including Financial management, QA and Risk ManagementPerseverance, understanding and resilience when leading sophisticated situations and complicated prioritiesFormal college education preferred or equivalent combination of education and directly related experienceExcellent Analytical Communication skillsSelf-motivated and execution orientedAbility to work on Multi Tasks and should be flexibleProject management experience.Preferred Qualifications Experience with end to end BPO Operations and industry’s standard methodologiesExperience in financial management; handling fiscal responsibilities of projects, budgeting, prioritization costing etc.Experience in Process Improvement Methodologies [Lean, Six Sigma and/or Processes Re-engineering, others] – Application Execution.Demonstrated ability to perform multiple tasks while meeting deadlinesExcellent communication and client leadership skills, presentation abilities and partner managementStrong organizational and analytical skills

Why join Genpact?

· Lead AI-first transformation – Build and scale AI solutions that redefine industries

· Make an impact – Drive change for global enterprises and solve business challenges that matter

· Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

· Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

· Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build

· Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000 coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.