Assistant Training Manager

#4th in Great Place to Work's Best Company To Work For 2025
#10th in Fortune Magazine’s 2025 World’s Most Admired Companies
#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers
Top GBS Employers for the Philippines (2025) by the Everest Group

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

American Express International Card Services (ICS) is the leading provider of Consumer, Small Business and Corporate Card Programs, Supplier Payments Solutions and other expense management tools that help small businesses, mid-size companies and large corporations around the world manage almost all the facets of their business spending.

ICS International Field Enablement (IFE) is responsible for driving productivity for our 2000+ Sales & Account Development Teams (AD) through effective tools, capabilities, training, and communications and effective go-to-market strategies.

We are seeking a future focused, self-motivated and dynamic individual to join a collaborative, and highly visible team responsible for driving exponential growth in our sales productivity and success through the development and execution of best-in-class learning and development programs for ICS Sales and Account Development teams in APAC.

This role requires someone who is proactive, driven and capable of leveraging modern learning modalities to build high performance capabilities across sales skills, operations, compliance and partner training.  The ideal candidate will not only ensure operational excellence through training but also anticipate emerging needs and continuously evolve how learning is delivered.

Responsibilities:

Our key mission is to Equip & enable the ICS Commercial Sales/Account Development Teams to exceed growth targets, increase their sales efficiency and strive to eliminate sales misconducts & infractions. Partnering with Sales & AD teams to understand training needs and be a credible voice for the field. Delivering and facilitating select training programs, in strong partnership with the Sales & AD teams as well as external vendors to ensure a best in class, modern and engaging training experience across all parameters of training. Accelerate business performance by supporting the development of the Sales & AD  training strategy for new and tenured colleagues, including data driven needs assessments.   Implement training plan. Ensure all training meets criteria set out by Enterprise Conduct Risk (ECR) & AEMP 88 are met. Facilitate administration and logistics management for training. Collaborating closely with key partners from other lines of business including Marketing, Product, Finance, Risk & Underwriting Innovate training delivery through the use of new learning modalities (eg. Microlearning, blended learning, on demand and interactive simulations) Create and maintain high quality accessible training content including job aids, toolkits Drive key performance indicators to inform and drive success. Tracking performance of training participants Stay current on Commercial Payment Industry, learning technologies, and global trends in digital learning

Minimum Qualifications:

The ideal candidate will have:

Minimum of 2 years of direct experience in training delivery, sales enablement; experience in marketing, B2B sales/account development/support roles - a strong plus. Proven track record developing successful training programs to accelerate the performance of B2B customer facing teams. Outstanding facilitation skills are a must, coupled with a superior ability to take a large audience ‘on a journey’ while presenting. Experience collaborating across many functional areas (such as field, marketing, product, risk, operations) to lead the design and delivery of relevant, timely, and engaging large scale digital/virtual/and experiential training programs. Proven passion for working with a customer orientation and global mindset. Strong initiative and problem-solving skills with the ability to exercise mature judgment and prioritization, finding a way around obstacles and challenges with a positive attitude. Strong communication skills (written and verbal), presenting to peers and leaders, stakeholder management, and influencing skills. Ambitious self-starter, with a strong work ethic, intense will-to-win, and demonstrated personal excellence. Ability to work autonomously and effectively in a fast paced, complex, and multi-tasking environment. Flexibility and resilience to respond to changing requirements of the business, comfortable in a fast paced, dynamic environment. Ability to simplify complex processes and technical content for a wide range of learners Payment industry experience preferred. Fluency in English and Cantonese (nice to have)

Additional Details:

Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home) Work From Home Requirements: Must have at least 25 mbps internet connection plan / speed Must have a private & quiet area to work at home American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.