ADI, part of Resideo Inc, is North America’s leading wholesale distributor of security and low-voltage. We are passionate about helping customers prosper in this exciting and growing marketplace. We understand the business of customer service but more importantly, we understand that our people are our greatest asset. We take pride in having the largest and most well-trained team of sales and technical professionals which make us an indispensable partner to our customers. Are you ready to be the reason we are considered the best in the industry? Apply today and learn more about our culture of performance, customer service, team member development, and endless opportunities.
Oversee the daily operations, sales quotas, financial responsibilities, and strategic priorities. You will hire, inspire, motivate, coach, and develop staff. You will monitor customer satisfaction, as well as other sales metrics, ensuring exceptional performance. You will serve as a role model for selling capability. You will understand and capitalize on growth opportunities based on the local market. You will coordinate customer training events to expand market potential. You will be the point of escalation for procedural questions, technical/product questions, selling/coaching guidance, and customer service issues.
Job Duties:
Operations
Responsible for leading and ensuring all store operational elements, policies, procedures, standards, and results are effectively managed and meet excellence standards. Ensure store compliance with all corporate policies, and applicable employment laws, and is consistently fair in the treatment of all team members. Find innovative solutions to improving store operations and promote continual improvement with operational teams.Analytics
Analyzes store financial and performance results; develop strategic action plans to increase sales and control costs. Conduct root cause and countermeasure analysis to address shortfalls and maximize results. Leverage company analytical tools to assist with decision-making and performance management.People & Performance Management
Establish clear team goals and expectations; and maximize store performance. Take ownership of company staffing needs through; partnership with talent acquisition, effective planning of store staffing needs, participation in the interview process, and making hiring decisions. Address issues related to performance, conduct, and discipline as per company guidelines as well as ensure expectations of appropriate behaviors are established within the sales organization. Seek advice from the human resources department as appropriate.Training & Personal Development
Ensure applicable team training is completed on a timely basis; provide follow-up, coaching, mentoring, and support career development. Find innovative solutions to missed opportunities within your sales team through training and action planning. Continually work on improving personal areas of opportunity and professional development.Communication:
Conduct weekly staff 1 on 1's and create an environment within the store of open communication between the various sales, operations, and corporate teams. Effectively and efficiently respond to customers, suppliers, and corporate team members in a timely manner. Partner with suppliers to conduct joint store marketing and selling events focused on increasing customer sales, leads, and brand advocacy.YOU MUST HAVE:
3+ years of management experience. Ability to adapt and work in adverse situations. Proven leadership and sales results experience.WE VALUE:
Strong communication and organizational skills. Experience in Security Distribution Previous Salesforce ExperienceWHAT'S IN IT FOR YOU
Medical, Dental, Vision, Commuter Benefit, Pet Insurance and 401k participation from Day 1 12 paid holidays each year Four weeks parental leave without using vacation time Employee discounts on company products and other retail/service providers Monday to Friday working hours - no weekends Opportunity to progress within a global business#LI-WD1