DUTIES AND RESPONSIBILITIES: • Maintains an atmosphere of enthusiastic customer awareness with an emphasis on providing fast and friendly Customer Service. Responsible assisting Store Director with total store CSI (Customer Satisfaction Index) and communicating with customers on total store resolutions. • Engages in suggestive selling and other sales techniques via telephone, in-store intercom announcements and one-on-one customer interaction. • Answers and responds to incoming calls appropriately. Receive and appropriately resolves customer complaints. Assists Store Director with closing the loop between customer and employee relations by resolving customer’s critique of store and/or employees. • Primary responsibility assisting with, total store operations. In that regard, implements Company and Division merchandising, operating and sales initiatives. As well as driving sales, achieving gross profit and managing expenses. • Assists with planning daily operations, monitoring production process following company procedures and profitability. • Communicates with Operation Specialists for support on execution of sales promotions and division programs. • Communicates Company goals, objectives, policies, practices and procedures to department managers and employees, ensures compliance within all departments setting total store expectations. • Meets at least weekly with department managers to review ads, sales plans and store promotions. In the event of Store Director’s absence, ensures that an alternate manager conducts such meeting(s). • Ensures that the Company’s safety and health initiatives are implemented and communicated to employees. Emphasizes safety and health code compliance in all work practices. • Responsible for maintaining integrity in food safety and sanitation practices for all departments as well as keeping store compliant in all areas. • Reviews training and ensures all employees are compliant with Food Safety and Sanitation, HIPAA, COBC (Code of Business Conduct), Meat Grinding and Tracking Log, Texas Work Place Benefits Plan Manager, Food Handlers Manager and any other compliance company and state specific. • Working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee Handbook. • Responsible for insuring proper code dating for all products within the department are being enforced. • Ensures total store compliance, including but not limited to Division scheduling initiatives, policies, wage and payroll guidelines, Time Clock Policy, benefit plans, , child labor and all other employment laws. Maintains accurate and complete records, consistent with the law and records retention policies. • Complies with and ensures compliance with company grooming standards and dress code. • May be required to review and approve all department schedules in advance of posting to ensure appropriate staffing and adequate coverage.• Assists Store Director with maintaining good store conditions, product quality and rotation, labeling standards, and code date compliance in all departments. Conducts daily inspections of store conditions and coaches employees in the process. • Assist with staffing, recruiting, hiring, and training within store. Evaluates employee job performance and assists in making personnel decisions such as promotion, termination and disciplinary action, including completing necessary paperwork. • Identifies training needs of key employees for future development and ensures completion of such training. • Appropriately resolves employee relations, including complaints of discrimination, harassment, working off the clock and violations of the law, with guidance and support from the Human Resources Department. • Builds and maintains positive employee morale. • Maintains and safeguards confidentiality concerning employees, store sales, and Company information. • Clearly and accurately provides guidance and instruction to department managers, supervisors and employees. • Oversees and ensures compliance with; proper cash handling procedures, accounting of sales, safe procedures and safeguards Company assets. • Controls shrink. Assists with Maintaining and controlling inventory levels in the backroom areas and on the sales floor per Division guidelines. Develops operating budgets and controls all in-store operating, maintenance, expense and supply costs. • May assist with processing and completing all required reports and administrative paperwork. • Prepares sales and inventory reports. Physical inventory taken every 4 weeks. Responsible for accurate inventory of all merchandise, supplies and equipment. Properly conducts or oversees inventories and independent audits. Has a complete understanding of reports including, but not limited to, P&L (Profit and Loss Statement), S&P, invoices and any other store reports. • Supervises the processing of all reclamation as well as maintains orderly and in-stock conditions in back room and all departments. • Recommends the expenditure for improvement or repair of store equipment and building to Store Director. • Ensures that merchandise is correctly priced and displayed and that shelves are clean and properly maintained. • Implements emergency procedures in the event of equipment and software malfunctions. • Creates and maintains positive community relations. Develops, promotes and maintains positive communication channels with manufacturer’s representatives, Store, Division and Corporate personnel. Assists with monitoring market conditions, trends and competitors’ activities. • Uses and operates related equipment such as pallet jack, hand truck, scissors, knives, safety cutters and Sterilox machine. • Ability to perform receiving duties including; breaking down loads, verifying orders using invoices, inspecting quality, reporting shortages, stocking and rotating product. Adheres to product temperature and storage guidelines and follows proper packaging techniques. • Maintains a good rapport with vendors and Warehouse. • Ensures that proper temperature levels for product are maintained. Complies with retail labeling laws, federal and state regulations, Company and code dating policies. • Complies with all workplace safety rules and regulations. • Ability to operate computer software and electronic ordering devices to order product. Requires basic knowledge of Excel, Word, PowerPoint and Email system. • Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity. Treats all employees consistently, fairly and with Courtesy, Dignity and Respect. • Other necessary and required duties.