MAIN PURPOSE OF ROLE

Represents the most common entry point for this career level.

Works under direct supervision.

MAIN RESPONSIBILITIES

• Receives telephone calls which are basic & routine.

• Uses computerized system to gather information and confirm sales prompted by incoming calls.

• No selling responsibilities are involved with this activity.

• Typically transfers calls to appropriate person as necessary.

• May answer inquiries, resolve problems, and promote products/services.

• Requires limited knowledge of company, products, and/or services.

• May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

• Requires ability to navigate a computerized data entry system or other relevant applications.

QUALIFICATIONS

Education

Education Level : Technical Diploma (± 12 years)

Experience/Background

Experience : No Experience