**_MAIN PURPOSE OF ROLE_** Represents the most common entry point for this career level. Works under direct supervision. **_MAIN RESPONSIBILITIES_** • Receives telephone calls which are basic & routine. • Uses computerized system to gather information and confirm sales prompted by incoming calls. • No selling responsibilities are involved with this activity. • Typically transfers calls to appropriate person as necessary. • May answer inquiries, resolve problems, and promote products/services. • Requires limited knowledge of company, products, and/or services. • May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. • Requires ability to navigate a computerized data entry system or other relevant applications. **_QUALIFICATIONS_** **_Education_** _Education Level :_ Technical Diploma (± 12 years) **_Experience/Background_** _Experience :_ No Experience An Equal Opportunity Employer Abbot welcomes and encourages diversity in our workforce. We provide reasonable accommodation to qualified individuals with disabilities. To request accommodation, please call 224-667-4913 or email corpjat@abbott.com