An Assistant Spa Manager is responsible for assisting the Spa Manager with operations, team management, and training to deliver an excellent Guest and Member experience while helping to achieve annual revenue targets.

What will I be doing?

This position reports to the SPA Director.

As an Assistant Spa Manager, you will be responsible for assisting the Spa Manager with operations, team management, and training to deliver an excellent Guest and Member experience. An Assistant Spa Manager will also be required to help achieve revenue targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards:

Assist Spa Manager with managing operationsManage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standardsEnsure client experience is proficient including bookings, payments, and consultation cardsAssist Spa Manager with managing spa team members to ensure high motivation, provision of high quality service and ongoing developmentAssist Spa Manager with the recruiting, managing, training and development of the teamAssist Health Club Manager in meeting revenue targetsAssist Spa Manager in meeting department annual budget and be accountable for maintaining and operating within financial targets as well as net movementManage customer feedback effectively to ensure continuous service and programme improvementInstill brand values and standards to maintain quality on a daily basisLiaise with other hotel departmentsEnsure customers and guests receive friendly and consistent personalised service from all team membersRespond to audits to ensure continual improvement is achievedMaintain awareness of department security related to cash, stock and equipment and ensure all department procedures are followedEnsure health, safety and COSHH regulations are complied with and club rules are observed by members, clients and guests

What are we looking for?

 

An Assistant Spa Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Supervisory experience within the spa industryAbility to work under pressureExcellent grooming standardsWillingness to develop team members and selfFlexibility to respond to a range of different work situationsAbility to work on your own or in teams

 

What’s in it for me?

 

Career and development opportunities in Hilton Hotels Worldwide

Competitive Salary & Wages

Private Health Insurance

“Go Hilton” - discounted room rates in Hilton Hotels Worldwide for yourself and your family members & friends

Indoor Parking Privileges

Complimentary Dry Cleaning for Business Attire

Monthly Transportation Fee

Complimentary Shuttle Bus

50% discount on personal food & beverage consumption in the sister hotels. 

Extended nursing hours of 1,5 hours until the baby reaches to 18 months (for newly born mothers)

4 days paid paternity leave

Opportunity to make a positive impact on environment and community with Travel with Purpose program

Specifically, we look for demonstration of these Hilton Values:

Hospitality - We're passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork - We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline

What will it be like to work for Hilton?

 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!