Job Description :

Assistant Retail Manager

Location: Royal Lochnagar Visitor Centre

Full time

6 months Fixed Term Contract

Closing date: 29th July 2025

About the Role

The post holder is an integral role responsible for managing both the Front of House and Back of House retail operations whilst ensuring world class service is delivered and operational excellence is achieved.

Please note: this role will require weekend and evening work, with opening and closing responsibilities. 

You will be responsible for:

Daily management of all operational activities; retail, experience, and F&B offeringsEnsure compliance in accordance with Diageo’s global standards and policiesEnsuring excellent customer service standards are adhered to; escalation point for resolving customer issues as requiredCoach, develop and mentor experienced operations team with clear purpose, personal accountability, and well-defined performance goals and processesIdentify individual team members' strengths and create developmental plans to prepare all for future growth.Lead the implementation of new operational procedures and/or systemsDirectly supply to Malt Brand Home performance with a detailed understanding of KIP’s and levers required to deliver.Responsible for implementing the Retail StrategyPriorities time on the shop floor; mentoring and developing the team; and leading by exampleKey holder, personal license holder and premise manager as required Recruitment & onboarding of staffDirect line management responsibilities

To be successful, you will need:

2+ years’ experience in a management/leadership/supervisory roleStrong desire to learn more about the whisky story, brand, and its characteristicsBe familiar with sales protocols and customer service proceduresStrong understanding and experience of inventory managementBe guided by a customer-first attitude; ability to understand and interpret consumer insightsMust be analytical, and possess good knowledge of budgeting processes and important metrics managementConsistent record of achieving operational critical metrics, revenue, and profit targetsValidated experience leading teams and business units; be a true leader, acting as a role model for the teamExcellent communicator, both verbal and written, with the ability to influence at all levels of the organizationResults driven, with a desire to work in a fast-paced environmentMust have ability to prioritize and plan work activities in a timely and efficient mannerAbility to adapt to changes in the work environment, lead multiple work demands, and adjust to delays and unexpected eventsPossess strong digital literacy skillsProficient in Microsoft applications    

Working with Us

Flexibility is key to success in our business and many of our people work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

We believe the most diverse and inclusive culture makes for a better business and a better world.

We know that for our business to thrive and for Diageo to realise its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the countries in which we operate and to reflect our broad consumer base.

Around the world we have a number of inclusive Business and Employee Resource Groups known as BRGs and ERGs. These influential groups, made up of our people, represent various viewpoints, experiences and communities who generate thought-provoking work to enhance our business and workplace, creating a sense of belonging and opportunities for all.

Join us and you can also expect a highly competitive and flexible rewards and benefits package including:

Contemporary work life balance policies and wellbeing activitiesContributary pension schemeAnnual bonus (dependent on performance)Share optionsGenerous holiday allowanceProduct allowance

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and listened to, is a crucial part of this. We believe the most inclusive and diverse culture makes for a better business and a better world. We know that for our business to thrive and for Diageo to realise its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the countries in which we operate and to reflect our broad consumer base.

Join us, and you'll be part of an organisation that embraces diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of — and help build — an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, attitudes, and more. And you'll help us champion inclusion and diversity across our entire business: with our employees, our suppliers, across our brands, and within the communities in which we operate.

About Us

With over 200 brands sold in nearly 180 countries, we’re the world’s leading premium drinks company. Every day, over 30,000 dedicated people come together at Diageo to create the magic behind our much-loved brands.

Join us and you’ll collaborate, explore, and innovate. Challenge and be challenged. Together with passionate people from all over the world, you’ll build brands consumers love.

We value each other and celebrate different perspectives. In our inclusive culture, you’ll have the backing you need to test new ideas and learn from them. Harness your passion and desire to grow as you make your mark. Let’s unlock a brighter, more exciting future together.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. To achieve this, we need the world’s very best people. We're looking for people with curiosity, creativity, boldness and a sense of purpose to take Diageo and our timeless, pioneering brands to the next level.

Feel inspired? Then this may be the opportunity for you.

Worker Type :

Regular

Primary Location:

Lochnagar Visitors Centre

Additional Locations :

Job Posting Start Date :

2025-07-15