Company Description

NH Collection Colombo offers comforting familiarity based on three main pillars value for money, the best location, and service with a human touch – making stays always a pleasure, time after time.

Job Description

Key Responsibilities:

Oversee daily operations of the reservations department.Monitor and manage room availability and rates to maximize revenue and occupancy.Assist in implementing revenue strategies based on forecast trends and market analysis.Maintain accurate records of reservations, cancellations, and no-shows.Ensure all reservations are processed efficiently through OPERA Cloud PMS.Handle group bookings, travel agent allotments, and corporate accounts professionally.Train and supervise reservations agents, ensuring adherence to standards.Coordinate with Sales, Front Office, and Revenue departments for seamless operations.Prepare and analyze reservation reports and support revenue decision-making.Respond to guest inquiries and complaints related to reservations in a timely manner.

QualificationsDiploma or degree in Hospitality Management or related field.Prior experience in a city or business hotel environment.Familiarity with distribution channels and online booking engines.Minimum 3 to 4 years of experience in hotel reservations, with at least 1 year in a supervisory or assistant managerial role.Solid understanding of revenue management principles and best practices.Proficient in OPERA Cloud PMS (mandatory).Strong command of Microsoft Office Suite, especially Excel for data analysis and reporting.Excellent communication and organizational skills.Ability to work in a fast-paced environment with attention to detail.Professional appearance and customer-focused attitude.