· Validate and ensure outputs from relationship management team are in line with regulatory, compliance and internal standard through screening or sample checking

· Ensure Relationship Management Team is aware of quality and compliance status through collations of checking results

· Share best practices within and among relationship team or internal working partners

· Provide effective and efficient operational support to the relationship management team in particular on complex relationships and complicated operation requests

· Provide input and suggestions on process streamlining and various control mechanisms

· Support senior management in identifying strategies to maintain and enhance overall relationship return and ensure early identification of potential credit issues

· Support the achievement against targets for revenue generation, product alignment, customer satisfaction and cost containment

· Increase HSBC's share of wallet with our clients

· Identify business opportunities via daily contact with customers at different levels

· Provide general support in servicing client relationships and enhancing income generation

· Prepare briefing notes in advance of key client meetings

· Act as primary point of contact for clients and internal colleagues

· Complete review and submission of credit risk returns including limit excess or exception, security or documentation outstanding, monthly credit control reports etc.

· Understand and ensure compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved

· Maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators