WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!- There is a saying in Glasgow ‘The People Make Glasgow’ and at Hilton Glasgow it is the team that makes it great. We support you, we encourage you, we work together, we are passionate about the Hotel and Guest experience and this is what keeps us here!

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Please note the Shift pattern for this role:

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11 AM – 7 PM

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12 PM – 8 PM

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*Night shift when required

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Annual Salary: £27,447

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A WORLD OF REWARDS

\n\nFree and healthy meals when on duty\nGrow your Career! Your next position could be Reception Manager or Assistant Front Office Manager\nPersonal Development programmes designed to support you at every step of your career\nA chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)\nTeam Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)\nTeam Member Referral Program\nHigh street discounts: with Perks at Work\nHoliday: 28 days including bank holidays (increasing yearly to up to 33 days)\nDiscounted dental and health cover\nFree Parking (depending on availability)\nDiscounted Taxi when public transports stop running\nGuest Experience Day after successfully passing probation\nModern and inclusive Team Member’s areas\n\n

 

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What will I be doing?

\n\nAssist with the overseeing of the entire Front Office operation to maintain high standards\nSeek Guest feedback and make operational improvements\nEnsure the Reception department operates with a sales attitude and promotes the hotel brand's loyalty scheme\nMaximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities\nSet Reception departmental targets and objectives, work schedules, budgets, policies, and procedures\nMonitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork\nEnsure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices\nManage staff performance issues in compliance with company policies and procedures\nAct in accordance with policies and procedures when working with front of house equipment and property management systems\n\n

What are we looking for?

\n\nPrevious supervisory experience in Guest Services within the hotel/leisure/retail\nHigh level of IT proficiency\nHigh level of commercial awareness and sales capabilities\nExcellent leadership, interpersonal and communication skills\nAccountable and resilient\nCommitment to delivering a high level of customer service\nAbility to work under pressure\nFlexibility to respond to a variety of work situations\nAbility to work on your own and as part of a team\n\n

 

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EVERY JOB MAKES THE STAY.

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At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

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We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

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Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

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