Assistant Personal Care Director

StoryPoint Cincinnati

Position Summary:

The Assistant Personal Care Director is responsible for the day-to-day supervision of care staff, follow-up with family members and residents regarding services provided, and support in identifying home care, hospice, and pharmacy referrals.

Required Experience:

Prior experience in Senior Living preferred Supervisory experience required Strong problem-solving and critical thinking skills Proven high performer with excellent organization and communication skills

Key Accountabilities:

Team Leadership: Manage, support, and be accountable for your care team’s performance Care Management: Ensure appropriate care is provided at the right cost with the right staffing Employee Engagement: Set clear expectations, offer regular feedback, and support staff development Resident & Family Communication: Provide high-quality care and maintain clear, consistent communication with families Community Partnerships: Foster relationships with internal and external partners (e.g., skilled care providers) 1440 Care Standards: Promote and lead according to the organization’s care standards

Additional Responsibilities:

Provide and retain signed Client Rights documents in client records Complete competency checks for care staff before service delivery Maintain accurate client records for a minimum of 7 years Perform admission and quarterly evaluations or as needed (e.g., post-hospitalization, change in condition) Review incident reports and determine necessary actions or assessments Handle contracts, billing, A/R, and long-term care insurance processing Coordinate referrals for home care, hospice, and pharmacy services Communicate emergency policies and keep staff informed Contribute to overall organizational improvement Be available for flexible scheduling, including on-call, weekends, and holidays Perform other duties as assigned

Skills for Success:

Strategic business and competitor knowledge Strong client relationship management High performance under pressure Effective planning and prioritization Team building and conflict management Open, clear, and frequent communication Willingness to embrace change and learn from experience Culturally competent and inclusive team player Ability to navigate organizational structure and compliance Honest, courageous communicator

Working Conditions:

Long periods of standing; regular sitting, walking, and hand use Occasional lifting/moving of up to 25 lbs Moderate noise level Occasional travel may be required

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