About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Desert romance meets outdoor adventure. Experience timeless beauty in our adobe casitas with a backyard full of saguaro cacti, dramatic valleys and the iconic Pinnacle Peak. Discover Scottsdale’s vibrant Native American art, history and Old West lore. With the property as your adventure basecamp, explore the nearby area, including two championship golf courses a quick shuttle away. Locally inspired spa treatments, a bi-level pool and authentic Southwest cuisine set the stage for a restorative desert escape.About the role
The Assistant Owner Services Manager plays a pivotal role in delivering a seamless and highly personalized ownership experience for Residence Club owners and their guests. This leadership position oversees all aspects of the Owner Services department, including reservations, use privileges, pre-arrival planning, concierge coordination, and owner communications.
As an Assistant Department Head, this position reports directly to the Assistant Director of Residences and the Director of Residences, supporting the overall residential operation while acting as a key liaison between owners, operational teams, and external partners. The Owner Services Manager ensures consistently elevated service that aligns with Four Seasons brand standards and Residence Club policies.
What you will do
Key responsibilities include, but are not limited to:Lead and support the Owner Services team in delivering warm, anticipatory, and personalized service to Four Seasons Residence Club owners and guests.Manage and oversee all aspects of reservations, including owner use time, rental bookings, internal exchange reservations, and Four Seasons external exchange programs.Lead the rental revenue forecasting and planning, collaborating closely with Finance, Resort Sales & Marketing, and operational leaders to maximize occupancy and revenue.Collaborate with Home Office in leading the Exchange Drawing Program, managing owner requests, allocations, and communications with fairness, accuracy, and consistency.Oversee the reservation and usage tracking of Four Seasons Accommodation Credits, ensuring accurate redemption, communication, and reporting.Ensure accuracy and consistency in owner profiles and reservation data, while maintaining compliance with all Residence Club and Four Seasons standards.Respond to owner and guest inquiries and concerns with professionalism and care, resolving issues and anticipating future needs.Collaborate with Housekeeping, Front Desk, Concierge, and Engineering to ensure smooth pre-arrival planning and flawless execution of in-house stays.Produce and distribute occupancy, inventory, and revenue reports to stakeholders, keeping key teams informed of trends and business levels.Identify process improvement opportunities and implement service enhancements to elevate the owner experience.Participate in hiring, training, coaching, and performance management of the Owner Services team, fostering a culture of growth and excellenceWhat you bring
A minimum of two years of experience in Vacation Ownership, Front Office, or Reservations within a luxury hospitality environment.Excellent verbal and written communication skills in English.Proficiency in Opera PMS, Microsoft Office, and strong data reporting capabilities.Strong interpersonal skills, conflict resolution, and a guest-centric mindset.Demonstrated ability to lead by example, inspire teams, and work cross-functionally.Analytical thinking and organizational skills to manage high-volume inventory planning.Demonstrated capability to step in as Residence Club Manager as needed, with flexible availability including weekends and holidays to ensure seamless operations and owner satisfactionPrior experience with fractional ownership or interval-based inventory models preferred
What we offer:
Schedule & Hours:
Full-time, non-exempt manager position with possible overtimeMain shifts: 7:45am - 4:30pm, Monday to FridayFlexible availability including weekends and holidays, based on operational needsOffice-based with occasional on-property presence as neededValid US Work Authorization:
A valid US work authorization is required and no visa sponsorship is available for this position.Transfer candidates may be considered if they possess a valid L1 Visa.Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf