About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A secluded oasis at the edge of an idyllic lagoon! On the east coast of Mauritius, lapped by turquoise waters perfect for water sports, our relaxing Resort is filled with lush greenery and dramatic views everywhere you turn. Each stylish villa and residence feature its own private garden and pool – just like the home for the Resort’s resident giant tortoises. After a day exploring the Indian Ocean or playing unlimited golf at both our Ernie Els-designed course and Bernhard Langer signature course, unwind at our award-winning Spa and raise a glass at one of our exciting dining venues. Mauritius is teeming with opportunities for your next day’s adventures. This beautiful resort opened in October 2008, and has 90 one-bedroom villas, 1 Presidential Suite, 45 two-to-five-bedroom residential villas, 5 stunning Food and Beverage venues in addition to managing an off-property beach bar/restaurant, an award-winning over water Spa, 2 tennis courts and a fitness center.

Major Responsibilities

General

Assists the Outlet Manager in motivating and developing a skilled team, leads by example and instils a culture of continuous learning and improvement among employees; actively participates in Employee Relations activities and programmes.Is actively involved in identifying and assessing the needs of employees and helps in the career development of every employee through effective coaching, training and by instilling company values; is concerned for employees' continuous development and personal growth.Ensures the department is kept in an organized manner in accordance with company philosophy and policies, maximizing efficiency and productivity and achieving established goals; promotes harmony between all departments.Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule.Demonstrates standards awareness, by setting example for standards execution, standards testing and implementing action plans to achieve established product and service goals. Perform any other cognate duties as and when required.

Departmental

Ensures high quality guest service in his/her area; is highly visible and actively participates in service; assists in taking and serving orders.Maximizes revenue by effective table management; plans for additional resources during high volume periods.Engages in guest interaction in a sensitive and appropriate manner; creates personalized experiences; establishes a network of regular guests and keeps relevant and accurate records.Provides genuine hospitality and recognition, acts as host/hostess in the work area. Promotes hotel services and products.Plans and executes events; proposes menus and wine recommendations to event organizers.Takes ownership of guest concerns and requests and acts decisively to ensure guest satisfaction when glitches occur.Is seen as actively developing his/her culinary and wine knowledge; Conducts regular food and wine tastings for employees; instils excitement and passion for international cuisines and wines in his/her team.Inspects and ensures the work area is in good physical repair; reports defects and ensures timely rectification.Performs pre- and post service checks; ensures subordinates are immaculately groomed and aware of daily specials and promotional offers.Ensures all resources for an efficient operation are in place; takes routine inventories and re-orders operating supplies when necessary.Is highly sensitive to guest preferences; assists in compiling guest history; offers a special service touch when an opportunity is presented.Assists the department head in sales and marketing activities, conducts and evaluates routine sales analysis and competitive pricing surveys; keeps abreast of F&B trends and new developments in the market.Ensures adherence to cashiering and control procedures; maintains a 'clean' POS database.Conducts routine maintenance and housekeeping inspections.Assists the Outlet Manager in preparing annual plans, forecasts and managing expenses to meet departmental budgetary goals.Represents the Outlet Manager in his/her absence.