With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

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If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

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Position Statement 

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The Assistant Outlet Manager at Osteria Mozza leads strategic operations and enhance guest experiences, with knowledge on wine at our celebrity chef specialty restaurant. Working closely with the Outlet General Manager/ Assistant General Manager, you will lead the team, drive revenue, ensure service standards, and elevate our wine program.

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What will I be doing? 

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As the Assistant Outlet Manager, Osteria Mozza , you will be responsible for performing the following tasks to the highest standards:

\n\nContribute to the strategic management of the restaurant, working closely with the Outlet General Manager and Assistant General Manager.\nIdentify and maximize revenue opportunities, focusing on upselling and suggestive selling.\nMonitor and manage operational resources, ensuring efficiency and cost-effectiveness.\nCoordinate with Engineering and Housekeeping to maintain cleanliness and functionality of the restaurant.\nAssist in suggesting marketing initiatives to promote the restaurant.\nEnsure adequate stock levels, and oversee ordering of operating supplies and equipment.\nUnderstand and contribute to the hotel's overall goals, aligning departmental objectives accordingly.\nMaintain a high customer service focus, leading by example and fostering a guest-centric environment.\nTrain and develop team members on service standards, wine knowledge, and upselling techniques.\nPrepare rosters, leave plans, and delegating of duties effectively, ensuring optimal staffing levels to meet business needs.\nActively seek and address guest and team member feedback, implementing improvements as needed.\nProvide wine recommendations to guests, enhancing their dining experience.\nDevelop and implement wine pairing suggestions for new menu items, considering financial budgets and beverage costs.\nOrganize and manage the wine cellar, ensuring proper storage, inventory control, and label maintenance.\nWork closely with cost control to manage wine pricing, stock takes, and POS setup.\nStay informed of the latest wine trends and market developments, updating the wine list accordingly.\n

What are we looking for?

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An Assistant Outlet Manager, Osteria Mozza in Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

\n\n2 to 4 years manager position in celebrity chef, Michelin star restaurant operated in 5-star establishment or equivalent.\nFamiliar with seven rooms reservation systems.\nPossess a valid food hygiene certificate.\nUpkeep with the fast-moving F&B trend in the market.\nFlexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.\nMaintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.\nStrong leadership, people management and training skills.\nGuest oriented and able to confidently build and exceed service standards.\nAble to work under pressure and deal with stressful situations during busy periods.\nOutgoing personality and willing to work for long hours.\nStrong knowledge on Italian wines, and a broad understanding of international wines. \n\n

 What will it be like to work for Hilton? 

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!