**Description:** At Hyatt, _“_ _We_ _care_ _for_ _people_ _so_ _they_ _can be_ _their_ _best_ _.”_ Thisisreflectedinourcorevalues:Empathy,Integrity,Respect, Experimentation, andWellbeing. JoiningusmeansbecomingpartofthegrowingHyattfamily,withover1,150hotelsin morethan70countries, andrecognizedas a Great PlacetoWork. Being part of Hyatt means always havingthespaceto be yourself. We arepassionateabout diversity, equity, and inclusion.Ourglobal teams are a vibrant mosaic of cultures, ethnicities, genders, ages, abilities, and identities. Consideryournextcareermoveasan **Assistant** **Operations** **Manager** atour5-star hotel in Madeira (Dreams Madeira Resort & Spa Marina). **Your** **main** **mission** **will** **be:** To support the overall operational excellence of the hotel by coordinating andoptimizingthe performance of multiple departments, ensuring seamless guest experiences through efficient service delivery, strategic planning, and the implementation of high-quality standards across all areas of operation. **Your** **main** **responsibilities** **will** **include** **:** + OverseedailyactivitiesacrossdepartmentsincludingF&B,Housekeeping, Front Office,GuestExperience, Spa andEntertainment + Coordinateand controlcross-departmentaleffortstoensureseamlessoperations + Assistin implementing strategic plans and operational improvements + Handleoperationalincidentsandguestcomplaintsprofessionally + MonitoroperationalKPIsand prepare regular performancereports + Supportstaff training andongoingdevelopmentinitiatives + Identifyingguestneedsandproactivelyrespondingtothem + Establishingtargets,KPIs, andprocedures + Fosteringteamspiritandcollaboration + Ensuringcompliancewithhealthand safetyregulations **What** **you’ll** **love** **about** **us** **:** + Competitivecompensationpackage,abovelocalmarketaverage + Mealbenefitsprovidedthroughamealcard + Freeon-siteparkingforemployeeconvenience + Opportunitiesforpersonal andprofessionaldevelopment,withaccesstocontinuoustraining and realgrowthprospectswithintheHyattgroup + Dynamic, inclusive, andcollaborativeworkenvironment,wheretalent,initiative, andteamworkaretrulyvalued **Qualifications:** **What** **we** **expect** **from** **you** **:** + Strongorganizational,communication, andplanningskills + Proactivity,dynamism, multitaskingability, andgoodtimemanagement + Honesty,integrity, and ahighsenseofresponsibility + ExcellentcommandofPortuguese, English, andSpanish,withadditionalknowledgeofFrench,Italian,orGermanbeinganasset + Minimum 3 years' experience in a similar role within a 4/5-star resort environment + Strong knowledge of hotel operations and quality assurance + Proven experience in Rooms Division is highly preferred + Familiar with ongoing guest contact and hospitality + Bachelor's degree in Hospitality Management, Tourism, Business Administration, or related field **Primary Location:** Portugal **Organization:** Regional Office - Palma **Job Level:** Full-time **Job:** Hotel Operations **Req ID:** POR002187 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.