**Responsibilities:** + Responsible for providing support for operations activities in the Branch Channel segment + Accountable for regular reporting or process administration as an owner + Provide indirect oversight to a small team of individual contributors + Responsible for training team members, monitoring quantity and quality of work and providing feedback to employees on performance + Take ownership of client investigations and collaborate with operational and middle office teams to ensure effective resolution + Submit work to senior team members for review / approval + Identify and document new business opportunities for referral to banker or product specialist + Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards **Qualifications:** + Bachelor’s/University degree or equivalent experience + Ability to multi-task with strong organizational and time management skills + Ability to problem solve and analyze data with demonstration of attention to detail + Strong verbal and written communication skills + Client facing experience; strong background and interest in the fields of operations and compliance + HKSI 1,7,8 Certifications preferred ------------------------------------------------------ **Job Family Group:** Private Client Coverage ------------------------------------------------------ **Job Family:** Client Services ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.