Assistant Night Manager
DoubleTree by Hilton Bath
£28,000 per annum, plus service charge
Full Time (40hrs per week)
Includes Weekends and Public Holiday's
An excellent opportunity to work with a great team!
As a Assistant Night Manager, you will assist with the running of the hotel at night.
You will manage, coach and train the team to provide courteous and efficient service to all guests and maintain the levels of service to the highest standards at all times.
You will lead by example and greet guests in a warm, friendly manner and be a true ambassador for excellent service, dealing with all requests and queries in an efficient and professional manner, whether face to face or over the telephone.
You’ll work in a busy and hardworking team environment, where you’ll continually learn and develop.
Responsibilities of a Assistant Night Manager will include but are not limited to:
• Managing the guest experience, ensuring each and every guest receives great service, defined by our values and mission statement;
• Manage the departmental costs ensuring scheduling and resources are dispatched accordingly to support operational performance;
• Establishing opportunities for improving operations consistently;
• Address guests' service needs in a professional, positive, and timely manner;
• Comply with quality assurance expectations and standards;
• Regularly review our guest experience feedback, share results and comments and work to improve each facet of the business;
• To work with all other departments in a suitably respectful, courteous and helpful manner;
• To establish a courteous, helpful, and friendly attitude toward all guests at all times and to be confident in using guest names at every available opportunity;
• To be aware of complaints/problems and bring them to the attention of the Front Office and Duty Manager and to offer assistance using your integrity;
• Undertake night audits and hotel safety checks to make sure everyone in our hotel is safe and looked after;
• Continuously improve all operational processes and ensure these are clearly communicated to the relevant team members.
Work Experience
The ideal person for this role will be enthusiastic about change, focused on details and trusting.
The core skills and experience required to succeed
• Truly passionate about the Hospitality Industry;
• Previous experience as a receptionist or reception supervisor is required;
• Ability to understand our guests’ needs to create exceptional service experiences, that result in lasting memories;
• Outstanding customer service skills with the ability to anticipate guests needs;
• A strong leader capable of motivating and influencing others to work to defined procedures and standards;
• Excellent personal presentation;
• Ability to function independently with a minimum of supervision;
• Excellent communication skills, the ability to communicate verbally and in writing;
• To be an enthusiastic team player with a flexible approach.
You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.
Having these core skills will put you one step further to joining Axiom Hospitality and the DoubleTree by Hilton Bath
Benefits
Benefits
Worldwide employee discounts at Hilton Hotels through Go Hilton program;Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B;28 days holiday, including bank holidays, increasing yearly to 33 days;Discounts across retail, restaurants, events and more through our benefits & rewards portal;Access to our Employee Assistance Line to support your Mental Health and Wellbeing;Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;Yearly complimentary Axiom Xcape stayover after one year of service;A growing team with great training, progression, and promotion opportunities;Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;Free meals while on shift;Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.