An Assistant Night Manager assists in the night-hour supervision of the Front Office Team to ensure Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.

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\nWhat will I be doing?

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As Assistant Night Manager, you are responsible for managing the first impressions of our Guests by performing the following tasks to the highest standards:

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\n\n\n\tOversee the entire Front Office operation to maintain high standards\n\tAssist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement\n\tServe as a point of contact for regular and important Guests\n\tComplete Night Audit duties\n\tMaximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities\n\tUnderstand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy\n\tRepresent the Night Manger and other senior managers in their absence, taking full responsibility of the hotel\n\tAct in accordance with all security and emergency procedures and manage the instigation of these, as required\n\tCompile adequate handover to Early staff / Duty Manager\n\tAttend appropriate training courses, when required, and assist with the Night Team's training and development efforts\n\tDemonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area\n\tAct in accordance with policies and procedures when working with front of house equipment and property management systems\n\tConduct Health and Safety Checks and Night Walks\n\tMaintain a good status awareness of all hotel areas\n

What are we looking for?

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Assistant Night Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

\n\nPrevious supervisory experience in Front Office within the hotel, leisure or retail sector\nCompetent level of IT proficiency\nExcellent leadership and management skills\nCommitment to delivering a high level of customer service\nAbility to work under pressure\nExcellent grooming standards\nPositive attitude and good communication skills\nFlexibility to respond to a variety of work situations\nAbility to work on your own and as part of a team\n\n

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

\n\nPrevious experience in the hotel industry\nPrevious experience with Front Office Management Systems\nPrevious experience with cash handling\n\n

 

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What will it be like to work for Hilton?

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. We are committed to an equitable and inclusive workforce an environment where Team Members can be their authentic selves with opportunity for all to learn, grow, succeed and thrive. Joining this award-winning Great Place to Work culture means:

\n\nCompetitive compensation package\nA monthly dry cleaning allowance for your business wardrobe\n110 discounted travel nights per year for you, your friends or family to enjoy at any of our 8000+ hotels located in 138 countries and territories around the world\nFood & Beverage discounts so you don't just stay when you travel but also enjoy dining experiences\nFlexibility so you can Thrive and make space for what matters most\n