WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

AM – WFM (1 Role for Scheduling)WFM Scheduler Job DescriptionPosition Overview: A Workforce Management (WFM) Scheduler is responsible for forecasting workload, creating schedules, and ensuring adequate staffing coverage to meet operational demands. This role involves analyzing data, monitoring real-time adherence, and adjusting optimize workforce efficiency.Key Responsibilities:• Forecasting workload: Predicting future staffing needs based on historical data and business requirements.• Creating schedules: Developing shift schedules for staff to ensure maximum coverage and efficient operation.• Monitoring attendance: Tracking employee attendance and managing absences or tardiness.• Optimizing resources: Ensuring the right number of staff is available at the right times to meet service levels.• Adjusting schedules: Making real-time adjustments to schedules due to unexpected changes.• Reporting: Generating reports on staffing levels, schedule adherence, and performance metrics.• Compliance: Ensuring schedules comply with labor laws and company policies.Skills and Qualifications:• Analytical skills: Strong ability to analyze data and forecast staffing needs.• Technical proficiency: Familiarity with workforce management tools such as NICE, Verint, Aspect, or similar software• Communication skills: Excellent verbal and written communication abilities.• Organizational skills: Strong attention to detail and ability to manage multiple tasks.• Problem-solving skills: Ability to make real-time adjustments and resolve scheduling conflicts.• Knowledge of labor laws: Understanding of labor laws and scheduling best practices.Education and Experience:• Experience in workforce management: Previous experience in scheduling or related roles.• Technical expertise: Proficiency in workforce management software.• Educational background: A degree in business administration, human resources, or a related field is preferred.

A degree in business administration, human resources, or a related field is preferred.