Job Description

1. Strategic Planning & Property Performance

Develop and implement property management strategies aligned with business objectives. Monitor property performance, identify improvement areas, and implement corrective solutions.

2. Team Leadership

Supervise and guide property management teams, providing training and ongoing support.

3. Risk Management & Quality Control

Ensure compliance with UAE laws, regulations, and property standards. Oversee delivery of high-quality maintenance and services across properties.

4. Property Documentation & Contract Management

Manage and update property-related documents, contracts, agreements, and tenant records. Oversee issuance, renewal, and termination of tenancy contracts in compliance with UAE real estate laws. Prepare and manage NOCs.

5. Landlord Services & Communication

Maintain comprehensive records of landlord/stakeholder property details. Negotiate lease rates and related services with landlords. Prepare property management contracts and track all revisions/clauses.

6. Tenant Services & Communication

Act as the main point of contact for tenant inquiries and complaints, ensuring timely resolution. Facilitate property viewings and liaise with landlords for efficient tenant placement and retention.

7. Reporting & Data Management

Generate reports on occupancy rates, tenant feedback, and financial performance. Utilize property management software for accurate data recording and analysis. Schedule property inspections, report findings, and recommend proactive enhancements.

8. Customer Service

Maintain high levels of tenant satisfaction through proactive engagement and issue resolution. Ensure professional and courteous handling of all tenant interactions.

9. Facility Management

Monitor maintenance requests with FM teams and ensure timely resolution of tenant/building issues.

10. Other Responsibilities

Process online Ejari applications and NOCs. Coordinate with the legal department on tenant documentation, notices, payment breakdowns, and case follow-ups. Follow up on bounced cheque payments and ensure clearance within management deadlines. Manage property visibility via social media platforms. Perform additional duties as assigned by management.

Requirements

Bachelor’s degree or equivalent qualification. Strong knowledge of the UAE property market and real estate regulations. Excellent knowledge of social media platforms for property marketing. Strong leadership, communication, and team management skills. Proficiency in Microsoft Office (Word, Excel, Outlook). Effective time management and organizational skills. Experience with administrative and clerical procedures. Proven ability to handle property-related social media postings and ads.