Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Assistant Manager- Project Management
Responsibilities:
Manage Relationship with Client, Business team, Biz IT organization, corporate team, and other stakeholders. Drive IT Governance meeting with client IT, business teams
Escalations/issues are proactively identified, addressed, and closed with documentation
Regular reviews for Client and Corporate initiatives / projects / IT implementations across towers including applications, products etc.
Ensure Zero Major Incidents due to hygiene issues for the account/s
Report out performance metrics, dashboards, monthly updates, and issue progress to Internal and Client, Business, and IT leaders as and when required
To enable the conduct of Infosec compliance audits across all accounts/s
Ensure 100% SOW compliance for all accounts in account
Ensure all SLA metrics are met as per agreed SLA norms
Actively participate in NC closure / Risk mitigation
Ensure effective Business Continuity Planning delivery
Proactive communication on all the ongoing efforts as well as risk mitigation plans required. All the efforts, approvals communications have been documented.
Partner with internal Audit teams to help enhance processes, systems, and teams to deliver an outstanding customer experience by conducting deep dive analysis, identifying issues fix it with a sustainable solution
Experience of BI tools e.g., Power BI, Tableau or Qlik is a must.
Exposure to document management processes and tools.
Qualification we seek in you
Minimum Qualifications:
Technical University or University of Economics / Business with IT minor and certifications
Professional competence in the field of activity specified in the job description.
Good general knowledge of the company's field of activity.
Ability to understand, communicate and actively support process-efficiency initiatives to generate customer financial and productivity benefits.
Ability to coordinate the team to achieve the performance goals agreed with the customer.
Developed skills of analysis, problem solving and project coordination.
Ability to motivate himself/herself to achieve goals, to demonstrate high energy and to adapt to short delivery times.
Ability to manage quality expectations and set control points in the process to ensure that the team meets performance standards.
Ability to bring internal and external process information to identify optimization and process automation opportunities using digital applications / systems.
Curiosity and interest to learn as much as possible about any area in which the company operates.
Knowledge and expertise in the field of activity, intellectual agility, focused on results.
Ability to accept change, tolerance to risk and ambiguity.
Preferred qualifications
Previous experience in a similar environment (represents and advantage)
Why join Genpact?
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000 bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.