WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

We are looking for experienced Training and Development Assistant Manager to execute our organizational training strategy, oversee its implementation and assess its outcomes. You will identify training and developmental needs and drive suitable training initiatives that build loyalty to the firm. Training team work across many departments to get employees up to speed in both their specific vertical, and the overall needs of the company. They often have backgrounds in business, human resources, development and education.Responsibilities• Identifying and assessing future and current training needs• Drawing an overall or individualized training and development plan• Responsible for training delivery for new hires, refreshers and any ad hoc training requests• Partner with operational teams to ensure that refresher training needs are identified and delivered on time• Proactively suggest improvements to those processes and closely collaborate and provide feedback on new launches or process changes with a potential impact to training• Proactively communicate with client/business on daily operational matters relating to training• Drive individual goals including but not limited to training certifications for trainers, deadlines for training remediation’s and all other relevant metrics• Keep a strong governance around all training activities & showcase during reviews or governance meetings• Extent help or initiate training program followed by tracking effectiveness, success and ROI periodically and report on them

• Overall 8 years of experience & at least 5 years of banking experience is must• Experience in Retail & Commercial Banking related to below work-types will be preferred:-Deposits Operations- New account review & maintenance, internal operations, account servicing, RDC, legal document processing, reconciliations etc.Payments (Domestic & International) - ACH processing, card dispute & maintenance• Good with Microsoft Office • Strong with MIS reporting• Client focused with excellent written and verbal communication skills• Ability to work under pressure in a faced paced environment with limited structure• Attention to detail & data driven approach• Ability to plan, multi-task and manage time effectively