Responsible for all inbound, outbound and transit operations at the Air Hub during the shift for DP, Apex and International shipments; Ensure timely and accurate connections of shipments onto the air network during the shift 

Key Responsibilities 

Operational 

Supervise the entire shift operations in terms of inbound, outbound and transit operations for DP / Apex / International shipments mainly in terms of tally, documentation and carting/ loading operations for  

Ensuring timely and accurate connections of DP, Apex and International loads onto the approved air network (BDA and commercial flights)  

Ensuring the timely and accurate dispatch of inbound DP, International and E-Retail loads to the respective service centers during the shift 

Ensuring the timely, accurate and profitable delivery of all Apex shipments to customers  

Ensure appropriate and accurate completion of paperwork and documentation for necessary regulatory clearances (octroi, sales tax, etc.) for all inbound, outbound and transit Apex loads during the shift; Also ensure completion of all regulatory clearances and paperwork for International shipments  

Coordinate with check-posts and nakas for clearance of shipments 

Oversee the work of supervisors in the shift to ensure adherence to the operational workflows, and Standard Operating Procedures (SOPs) at the air hub  

Coordinate and manage all cases of network changes, priority runs, misconnections, etc. occurring during the shift; Provide communication regarding the same to the concerned PUD Centers / Service Centers 

Ensure code updations for misconnections, misroutes, wrong tagging, or any such issues and ensure mail communication to the required locations regarding the same 

Handle all exception cases during the shift; On a daily basis check on the exceptions of the previous shifts and ensure follow up for closure/ resolution of the same 

Ensure availability of sufficient vehicles during the shift for inbound / outbound operations  

Oversee vehicle placement at bays and monitor the carting and tally operations during the shift Undertake SLAH (stock lying at hub) checking for the shift and take appropriate action for the same 

Handle all internal/ external communications during the shift for smooth operations 

Check and revert on mails from management, in conjunction with relevant departments 

Check attendance and leave data for all staff in the shift; Plan daily operations within the shift as per the loads and attendance 

Conduct daily staff briefings, including communication regarding any operational changes in the shift 

Support the Head – Air Hub in shift planning  

Ensure safe handling of all shipments and report any damage cases to the origin 

Ensure adequate manning of the Air Hub during the shift in terms of full-time employees, PDAs, loaders, etc.  

Monitor performance of staff during the shift and support in conduct of regular trainings for regular staff, PDAs, loaders, etc. in line with the training programmes designed centrally 

Responsible for generation of all MIS related to Air Hub operations during the shift 

People 

Provide direction, guidance and support to the employees to help them discharge their duties effectively 

Ensure capability building for the team 

Key Result Areas and Key Performance Indicators 

 

S. No 

Key Result Areas 

Key Performance Indicators 

1. 

Optimize fleet costs in the hub 

% Fleet utilization for all milk-runs / feeder runs from the hub 

2. 

Drive service quality and excellence in the Air Hub 

Timely connectivity of inbound loads to the service centers (% compliance) 

% Stock lying at hub (SLAH) 

% Consolidated bagging from the hub 

Timely updation of status in the system (% compliance within TAT) 

Adherence to SOPs (measured in terms of number of non-compliances/ deviations)  

Number of instances of misroutes and misconnections  

Timely communication with origin in case of exceptions (% closure within TAT) 

Timely communication with service centers in case of any network delays etc 

3. 

Ensure Network Health and capacity utilization in region 

Adherence to network timelines ( number of instances of delays in arrival and departure schedules) 

% connectivity of shipments picked up within the cutoff times to scheduled BDA flights 

4. 

Ensure Performance Driven Culture 

Adherence to Performance Management system timelines and guidelines