About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An architectural icon in the heart of Lower Manhattan. Diverse, inspiring and vibrant – where art meets architecture in the heart of TriBeCa, Four Seasons Hotel New York Downtown is steps away from the city’s most authentic neighbourhoods. Come and discover a new kind of urban chic with us, whether you choose to rejuvenate in our globally inspired Spa with a heated indoor pool, or dine at CUT by renowned celebrity chef Wolfgang Puck. We look forward to welcoming you.

Assistant Manager of Technology, Innovation and DataFour Seasons Hotel New York DowntownOUR VISION:We are New York’s Luxury Lifestyle Icon.OUR MISSION:To inspire meaningful connections…To curate exceptional experiences…To deliver passionate service…       …with kindness, care and a commitment to excellenceOur value proposition is to provide our guests with a catalog of experiences for a life well lived, in addition to the Four Seasons service excellence promise.OUR PURPOSE:To Enrich the Lives of Employees, Guests and the Community around usOUR VALUES:We think differentlyWe are client obsessedWe have passionWe own itWe truly care about each otherWe have integrityJoin Our TeamThe Four Seasons Hotel New York Downtown is looking for an Assistant Manager of Technology, Innovation and Data who fully embodies our values, shares a passion for excellence, and infuses enthusiasm into everything they do. As Assistant Manager of Technology, Innovation and Data, you will be accountable for shaping the client experience by providing exceptional service in support of our world-renowned hotel. FSNYD is recognized as a Forbes 5 Star Hotel; Forbes 5 Star Spa and AAA 5 Diamond Hotel.This position reports to the Director of Technology, Innovation, and Data.   Four Seasons Hotel New York Downtown is diverse, inspiring and vibrant. As Assistant Manager of Technology, Innovation and Data, you will be part of a team that prides itself on excellent service, driving inclusion & belonging, working collaboratively, demonstrating mutual respect and having a passion for providing exceptional client experiences. Your role is vital to the success of Four Seasons New York Downtown. You will be able to shape your work environment by contributing to new ideas, offer solutions and find ways to collaborate with all departments being at the heart of the operation. In return you will be provided with the same level of care that we expect to be shared with our employees and all backed by our impressive Employee Value Proposition.  WHO YOU ARE: You are enthusiastic, optimistic and passionate. You are self-driven and solution oriented. You are invested in your team, you listen, care about their development and celebrate your team’s success. You set expectations and know to ‘inspect what you expect’. You foster inclusion and embrace diversity. You take feedback as an opportunity to help you grow. You work smart, you are organized and have a strategy to achieve your goals. You plan your tasks carefully, you are pro-active and organized ensuring you’re effective. You are client obsessed and create opportunities to connect in meaningful ways, building lasting relationships. You have integrity and your actions match your words.TASKS• Maintain harmonious and professional relationship with all departments and Home Office.• Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.• Must have strong interpersonal skills and be able to relate to all levels of staff.• Must be able to assist hotel guests with technical requirements and issues.• Must be able to provide high levels of service and support to admin users as per contracted Service Level Agreement.• Assist in other areas of the accounting office as needed.• Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day.• Establish and maintain user procedures and hardware familiarization for all systems.• Provide administration services, to include; contribution to technology capital and operating budgets.• Provide Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation.• Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting.• Ensure effective support for other systems, including back office, sales and catering and human resources applications and any other at the property.• Provide system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management.• Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards.• Assist in the co-ordination of new acquisitions and major projects as required.• Participate in property-level, corporate-initiated technology implementations.• Good knowledge and support for Desktop OS and applications including patches.• Provide direct guest support and quality support to function rooms and conference services.• Assist in the process of systems backup and recovery procedures.• Assist in management of third party vendors.• Provide 24 / 7 support for mission critical systems.• Perform any additional duties as assigned by the Director of Finance/Assistant Director of Finance or Director of IT.SKILLS AND COMPENTENCIES· Fluent in English, written and verbal; local language an asset· Post-secondary education or equivalent experience· Previous luxury hospitality or residential experience preferred· Strong mathematical, analytical and business acumen skillsWhat to Expect: You Will…Be part of a cohesive team with opportunities to build a successful career with global potentialHave access to a robust benefit planHave the opportunity to engage in diverse and challenging workDerive a sense of pride in work well doneBe recognized for excellenceLearn more about what it is like to work at Four Seasons – visit us:http://jobs.fourseasons.comhttp://www.linkedin.com/company/four-seasons-hotels-and-resortshttps://twitter.com/fsnydowntownhttps://www.facebook.com/FourSeasonsHotelNewYorkDowntownWe look forward to receiving your applicationSalary Range- $80,000******Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.******

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf