Assistant Manager of Food Service Overview Date Posted: 6/23/2025 Location: LECOM Bradenton Dental School Address: 4800 Lakewood Ranch Boulevard City: Bradenton State: FL Country: United States of America Category: Service Employment Status: Full-time Description JOB SUMMARY: Contributes to the overall success of LECOM by providing excellent customer service to all customers. Providing customers with prompt service, quality beverages / products, and maintaining a clean and comfortable environment in accordance with LECOM’s standard of excellence. EEO/AA/M/F/Vets/Disabled CHARACTERISTIC JOB TASKS AND RESPONSIBILITIES: + Establish and maintain effective working relationships; + Knowledge of the protocols and procedures in Institutional education; + Acts with integrity, honesty and knowledge that promote the culture, values and mission of LECOM; + Provide technical sales support and supervision to food service staff; + Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team; + Anticipates customer and store needs by constantly evaluating environment and customers for cues. Communicates information to manager so that the team can respond as necessary to create a positive environment during each shift; + Assists with new employee training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed; + Contributes to positive team environment by recognizing alarms or changes in employee morale and performance and communicating them to the store manager; + Delivers excellent customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs; + Follows LECOM operational policies and procedures, including, but not limited to, those for cash handling and safety and security, to ensure the safety of all employees during each shift; + Maintains a clean and organized workspace so that employees can locate resources and various product as needed; + Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products; + Recognizes and reinforces individual and team accomplishments by using existing organizational methods; + Maintains regular and punctual attendance; + Contribute directly to the Mission of LECOM embodying the essence of Osteopathic Principles and Practices by assisting with Institutional fundraising and participating in the LECOM Scholarship Auction; + Participate in scholarly activity so to enrich and broaden the student learning experience; + Commit to being a representative of LECOM by being actively involved in the community, including, but not limited to, serving on Boards, participating in community fundraisers and overall outreach; and + Perform other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit. Minimum Requirements KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS: Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. + Effective communication skills, both written and verbal; + Ability to work effectively under pressure in a fast paced environment; + Confident in handling ambiguity and fluid situations and have an abundance of common sense and pragmatism; + Ability to work with individuals at all levels in the organization and throw equal enthusiasm behind the more routine, hands-on activities, as well as those requiring a higher profile; + Organizational skills; must be accurate and attentive to detail; + Ability to maintain an established work schedule; assess and prioritize multiple tasks and demands; + Interpersonal skills to include tact and diplomacy; + Organizational and planning skills, including attention to detail and follow-through; + Strong computer literacy and accurate data entry skills; + Maintain confidentiality of work related information and materials; + Establish and maintain effective working relationships; + Knowledge of the protocols and procedures in Institutional education; + Ability to learn quickly; + Ability to understand and carry out oral and written instructions and request clarification when needed; + Flexibility to accept other duties needed/assigned for the department needs; + Ability to work cooperatively and collegially with others, consistent with a workplace of dignity and respect and EEO rules and regulations; + Ability to report to work as scheduled, ready to devote full attention and energy to the important work of LECOM; and + Ability to accept work directives from managers and supervisors in a respectful and cooperative manner. MINIMUM QUALIFICATIONS:Education and experience equivalent to: Education: High School diploma and/or equivalent required. Experience: Previous customer service experience preferred. + Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation; + Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays; + Meet store operating policies and standards, including, but not limited to, providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation; + Engage with and understand our customers, including, but not limited to, discovering and responding to customer needs through clear and pleasant communication; + Prepare food and beverages to standard recipes or customized for customers, including, but not limited to, recipe changes such as temperature, quantity of ingredients or substituted ingredients; and + Be available to perform many different tasks within the store during each shift.