The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering our professionals with the resources they need to solve critical problems and shape the future of our business, which is why we need you. We are seeking a dynamic individual passionate about delivering quality service to our customers and distribution channels. As the **Health & Claims service specialist** , you will have the opportunity to work closely with cross-functional teams and key stakeholders to support the Health & Claims journey on operational tasks and improvements initiatives, ensuring service quality, regulatory compliance, and excellence in customer and distribution support. **Position Responsibilities:** + Assist the HK & Macau team in delivering seamless health and claims services to distribution channels throughout the New business, Maintenance and Claims journey, ensuring high-quality service and support. + Provide support to distribution channels by conducting health claims training, workshops, and effective methods of agency education. + Collaborate with stakeholders to support assigned tasks, including participating in project transformations and product development. Assist in implementing changes aligned with the Company's health strategy. + Coordinate with healthcare providers to implement health service programs that address and fulfill customers' health and wellness needs. + Act as a collaborative team player with a customer-centric focus, dedicated to driving and implementing changes in partnership with internal stakeholders. Travel to HK or PRC may be required. + Participate in the development of competitive, risk-based, and evidence-based claims practice guidelines, standards, procedures, and key performance indicators. + Stay updated on regulatory changes impacting claims and ensure alignment of claims practices with regulatory requirements and internal standards and procedures. **Required Qualifications:** + A degree and at least 5 years of relevant experience in the Macau / PRC insurance healthcare market, including a minimum of 3 years in customer-facing roles, preferably in claims, training, and/or partnership & vendor management. + In-depth knowledge of insurance products, health definitions and claims, and health & wellness initiatives. + Proficient in working collaboratively with cross-functional teams. Strong interpersonal and communication skills, critical thinking, and problem-solving abilities with a customer-centric mindset. + Diligent and professional demeanor, exhibiting positivity and respect. Committed to honesty and integrity, adept at managing pressure, and taking ownership of tasks. + Self-motivated and attentive, with strong time-management and prioritization skills. Open to different opinions and proactive in sharing ideas. + Proficiency in both spoken and written English and Chinese; fluency in Mandarin is an advantage. + Proficient in technology, data analysis tools and Microsoft 365 applications. **_When you join our team:_** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Modalidades de Trabajo** Híbrido