Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Assistant Manager, Instructional Designe
looking for an Instructional Designer who will provide creative and technical expertise in building interactive and engaging learning solutions to the Customer Support organization. We’re looking for someone with a deep understanding of the learning systems and design principles involved in creating digital and in-person learning experiences, rooted in subject matter expertise, that ultimately create a better customer support experience.
Responsibilities
Utilize instructional design, adult learning principles and innovation strategies in the conception, design and development of Instructor-led and eModule training experiences
Collaborate with subject matter experts on course design and development to translate business content and new product launch information into learner-centered experiences
Apply fundamental research skills to instructional design projects
Create new hire training materials for various support areas
Examine training products to see that they reflect an understanding of the diversity of learners and groups of learners
Design, create and oversee the creation of a variety of materials utilizing various tools
Qualifications we seek in you
Minimum Qualifications
Bachelor's Degree and good experience in instructional
Experience creating learning materials both inside and outside of an LMS
Experience working in a fast-paced environment and ability to manage projects, deliverables, and workload, with a varying degree of complexity and difficulty
Communication and relationship-building skills, as this role requires cross-functional collaboration with diverse
Excellent written and verbal communication
Ability to set and communicate clear
Ability to work effectively and achieve results in ambiguous
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visitwww.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.