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Description

Why Inflight Services?

Our customers choose United because of our dedication to safety and passion for service. United's Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.

Job overview and responsibilities

Reports to the Operations Manager and supports the Base Leader as required for all organizational goals within the Inflight divisionCoordinates the implementation of safety policies and procedures, securing relationships and support from other organizations / divisions as necessary to support objectivesSpecific emphasis is on providing local management with information and practices that enable a reduction of operational disruptions, and increase in Net Promotor scoresEnsures consistent implementation of standard safety and Inflight objectivesWork with station(s) to determine root cause of operational disruptions, aircraft damage incidents and share lessons learnedWork with Inflight Management to ensure adherence to regulatory practices and PSA briefing itemsWork with other divisions (Flight operations, Airport operations, Safety) to resolve cross-departmental issuesCoordinate the implementation of consistent Inflight Operation functions across all bases Provides support to the Operations Managers in supervising all areas of the operation within an area of United’s airport operation (multiple gates), communicating with internal stakeholders, and supporting United’s core4 values through critical decision-makingIdentify and address flight-level issues/exceptions related to Inflight, PSA, baggage processes, customer boarding, net promotor scores, catering, and general FA concernsIdentify irregularities such as IFDM alerts, ATC/WX issues, medical emergencies, major/minor flight alerts, and staffing issues and work with the SOC and scheduling to resolve    Coordinate, communicate, and partner with team members across United’s operation via phone, radio, and messaging services to escalate and resolve critical issuesWork with all stakeholders to ensure Inflight priorities and initiatives are maintained    Document notable issues with operational performance as requiredIdentify changes required to improve future operational performanceDevelop and support standard work and continuous improvement processes with team of Inflight Operations supervisorsMentor, promote and develop colleagues, to grow professionally and strengthen the overall Inflight team Qualifications

What’s needed to succeed (Minimum Qualifications):

High School Diploma, GED or education equivalentRequired to attend United's flight attendant training to earn FAA certification if not currently flight qualified2-3 years’ previous inflight supervisory experience or equivalent work experience2-3 years’ experience leading and influencing a team with solid conflict resolution and decision-making capabilityEffective time management, presentation, and organizational skillsProven track record in roles requiring strategic planning, continuous improvement, analytical problem-solving, goal-directed leadership and service-oriented performancePositive attitude and ability to adapt to constantly changing work environmentProven ability to work independently and with other team members across the organization in creating a collaborative work environmentStrong verbal and written communications skillsIntermediate skills with Microsoft Office programsMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

Bachelor’s degree and/or related field experience in an airline operational environmentInflight Service, travel industry, or hospitality leadership experience highly preferredKnowledge of operations, management, and logistics principlesKnowledge of the flight attendant contract and experience managing a unionized workforce
The base pay range for this role is $79,800.00 to $103,966.00.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.