Responsibilities Make an impact Partner with client and Sr. Leadership in support of GHD activities for the Customer Participate in weekly meetings with the Customer to monitor and optimize GHD processes Support business strategy changes as a driver to SLA adherence and Customer Experience Assist with high profile initiatives, including implementation of ticketing tool changes Collaborate on initiatives across business groups to promote First Call Resolution Deliver GHD SLA adherence across phone and email channels Implement process improvement strategies to enhance departmental efficiency and effectiveness Facilitate presentations to business partners, creating awareness of operational processes Participate in Quality calibrations with Customers and GHD personnel to monitor Quality out-put and Customer Experience Benchmark, analyze, report on, and make recommendations for the improvement and growth of Customer sites Keep current with latest technologies Ensure that GHD has the current process and can access customers sites Other duties as assigned by GHD Operations Manager Application Requirements What you need to succeed BS of Computer Science or related degree Minimum 2 years Engineering and Support Experience Minimum 2 years Customer Service Experience with SQL, Oracle, JAVA, and other platforms and software Experienced with establishing, leading, and developing resource staffing plans to sup-port the execution of projects. Experience with working weekends, on-call, and overtime Experience with participating in Customer meetings Experience with Warehouse Management Systems and ERP systems.   Desirable  4 years of experience with Warehouse Management Systems and ERP systems Leading Team and Sr. Leadership meetings Experience with Zendesk or Salesforce ticketing system Knowledge of ASRS, Tornado Cranes, Au-tostore, Light Goods Conveyors Ability to develop and deliver high level operational reporting to Sr. Leadership