We are seeking a friendly and empathetic Assistant Manager Customer Service to join our team in Navi Mumbai, India. In this role, you will be  ensuring exceptional customer experiences   + Develop and implement strategies to improve customer satisfaction and loyalty + Handle escalated customer issues and complaints with empathy and professionalism + Collaborate with other departments to resolve complex customer inquiries + Analyze customer service data and prepare reports for upper management + Contribute to the development and implementation of customer service policies and procedures + Ensure adherence to quality assurance standards and company guidelines + Identify and recommend process improvements to enhance efficiency and customer experience + Participate in hiring, training, and onboarding of new customer service team members + 5-8 years of customer service experience, with 1-2 years in a supervisory role + Bachelor's degree  + Exceptional communication skills, both verbal and written + Strong leadership abilities with a supportive and decisive approach + Excellent problem-solving and conflict resolution skills + Ability to analyze data and generate actionable insights + Strong time management and organizational skills + Customer-focused mindset with a commitment to delivering high-quality service + Adaptability to changing priorities and ability to work in a fast-paced environment + Fluency in English and Hindi The Customer Service Executive supports the Sales team with customer service