These roles lead teams in supporting the operation in maintaining the optimal agent schedule design and profile to meet business demands. Ensuring the delivery of exceptional levels of tactical planning, deploying appropriate resource to meet business needs, leading to the consistent achievement of service level requirements .

Job title:

Assistant Manager - BPMI

Job Description:

Drive operational performance & efficiency across customer operations
Review, analyse, and present on various elements of planning & performance
Prepare projections and schedules for all campaigns, ensuing advanced out deviations / Intraday plans are optimised and ready for handover for tactical planning initiatives.

Strong communication skills to other stakeholders in the buisness and client counterparts.
Strive to achieve service level goals, deploying course-direct actions where appropriate, and working to continuously highlight & minimise risk To ensure that Schedule Efficiency and productive hours are maximised across segments, including cross site resource requirements, and that this is achieved through a fair and open scheduling process for advisors.
Responsible for the accuracy of the data/information within WFM and planning systems or tools.
Main contact and business partner to operations, managing operational scheduling queries.

Location:

Mumbai

,

India

Time Type:

Full time

Contract Type:

Permanent