At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

Job overview and responsibilities

The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.

The Assistant Manager – AO Customer Service is responsible for the day-to-day operational management and oversight of Customer Service activities for the Hub station including but not limited to safety, performance, customer service, employee enablement and the development and sustainment of a Core4 culture. In some cases, Assistant Managers will be responsible for both Customer Service activities and personnel as overall ‘product managers’ in specific areas of the operation. They will also be responsible for leading the execution of operational plans in support of station and Company objectives and goals via process management and improvement.

Assistant Managers will be responsible for development and sustainment of administrative practices that track and support service, safety, financial and employee relations metrics which may include assigned budget responsibility. In addition, Assistant Managers may be assigned projects and must lead those projects through the four phases of project management; envision, design, build and activate. They will lead and directly manage a team of Supervisors and have responsibility for performance management, leadership development and growth for supervisors, especially those assigned to you.

Station Operational Performance - support the achievement of station operational objectives, goals and metrics Employee Relations and Employee Development - promote positive employee and labor relations through ongoing engagement and effective communications Station Financial Performance - support the achievement of cost and revenue goals through manpower management, baggage fee enforcement and ground aircraft fuel burn reduction Station Safety Security - Day to day management of station safety and security programs towards achieving the highest levels of compliance with safety and security standards and regulations and optimal safety performance against station goal

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

Job overview and responsibilities

The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.

The Assistant Manager – AO Customer Service is responsible for the day-to-day operational management and oversight of Customer Service activities for the Hub station including but not limited to safety, performance, customer service, employee enablement and the development and sustainment of a Core4 culture. In some cases, Assistant Managers will be responsible for both Customer Service activities and personnel as overall ‘product managers’ in specific areas of the operation. They will also be responsible for leading the execution of operational plans in support of station and Company objectives and goals via process management and improvement.

Assistant Managers will be responsible for development and sustainment of administrative practices that track and support service, safety, financial and employee relations metrics which may include assigned budget responsibility. In addition, Assistant Managers may be assigned projects and must lead those projects through the four phases of project management; envision, design, build and activate. They will lead and directly manage a team of Supervisors and have responsibility for performance management, leadership development and growth for supervisors, especially those assigned to you.

Station Operational Performance - support the achievement of station operational objectives, goals and metrics Employee Relations and Employee Development - promote positive employee and labor relations through ongoing engagement and effective communications Station Financial Performance - support the achievement of cost and revenue goals through manpower management, baggage fee enforcement and ground aircraft fuel burn reduction Station Safety Security - Day to day management of station safety and security programs towards achieving the highest levels of compliance with safety and security standards and regulations and optimal safety performance against station goal What’s needed to succeed (Minimum Qualifications):Associates Degree or equivalent work experienceMinimum 2-4 years leadership experience in an airport operations environment1-2 years line station or Hub operational experience (above and below the wing)Previous experience managing in a union environmentResponsible for a 24-hour, 7 day a week operationMust be flexible and have the ability to work weekends and various shifts necessaryTravel MAY be required as neededMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the positionWhat will help you propel from the pack (Preferred Qualifications):College Degree or related field experience in an airline operational environmentProject Management ExperienceWhat’s needed to succeed (Minimum Qualifications):Associates Degree or equivalent work experienceMinimum 2-4 years leadership experience in an airport operations environment1-2 years line station or Hub operational experience (above and below the wing)Previous experience managing in a union environmentResponsible for a 24-hour, 7 day a week operationMust be flexible and have the ability to work weekends and various shifts necessaryTravel MAY be required as neededMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the positionWhat will help you propel from the pack (Preferred Qualifications):College Degree or related field experience in an airline operational environmentProject Management Experience