Cambridge, MA, 02238, USA
154 days ago
Assistant Manager
CSCA Café is a new and exciting café and bakery that will highlight exceptional coffee, exquisite pastries and a friendly atmosphere. We pride ourselves on providing top-notch service, the highest quality products, showcasing the work of CSCA’s Professional students and creating a community space where customers can relax and enjoy their favorite beverages, baked goodies and other retail products . J OB S UMMARY The Assistant Manager is responsible for assisting the Cafe Manager with overseeing the daily operations of our café/bakery, ensuring exceptional customer service, efficient operations, and high-quality product delivery. This role involves managing staff, scheduling, handling inventory, and maintaining a welcoming and clean environment for customers. To be successful in this role you should have work experience with various roles in coffee shops and/or bakeries. Ultimately, you will help increase profitability, boost customer engagement and propel CSCA cafe into a favorite neighborhood spot. E SSENTIAL D UTIES AND R ESPONSIBILITIES + Manage day-to-day operations of the cafe + Recruit, hire, onboard and train new staff and baristas + Train employees on drink and food preparation and proper use of equipment + Coordinate with vendors and order supplies, as needed (like takeaway cups, coffee, milk and other ingredients, alumni products) + Coordinate Baked Goods Program needs with baker + Maintain updated records of daily, weekly and monthly revenues and expenses + Suggest new menu items based on seasonality and customers’ preferences in concert with CSCA Café Ownership (for example vegan coffee drinks) + Advise staff on the best ways to resolve issues with clients and deliver excellent customer service + Ensure all cafe areas are clean and tidy + Nurture friendly relationships with customers to increase loyalty and boost our reputation + Work with Academics and Student Life Departments to support Student education opportunities and internships. + Oversee scheduling of staff members and be able to quickly find replacements in the event of a staff member being sick or absent + Monitor budgets to ensure that the café remains profitable. Actively find ways to lower operational costs while expanding the cafés customer base + Monitor and maintain inventory levels + Oversee deliveries and the proper receipt and storage of all ingredients and inventory + Supervise and train café bakery staff, including baristas, bakers, and support personnel. + Oversee daily operations, including opening and closing procedures, cash handling, and equipment maintenance. + Develop and implement schedules to ensure adequate staffing and coverage during peak times. + Manage inventory, including ordering supplies, monitoring stock levels, and minimizing waste. + Ensure compliance with health and safety regulations, including food handling and sanitation standards. + Create and maintain a positive, customer-focused environment, addressing customer concerns and feedback promptly. + Collaborate with the marketing team to develop promotional strategies and special events. + Monitor sales performance and work to achieve financial goals, including budgeting and cost control. + Ensure the café bakery’s aesthetic and ambiance meet company standards.   REQUIREMENTS + Managerial experience working in the food or hospitality industry. + 2+ years of experience in café, bakery or restaurant management preferred + Hands-on experience with professional coffee machines and restaurant equipment + Availability to work within operating hours (including weekends and holidays) + Excellent communication skills with the ability to manage and motivate a team + Customer-centric service attitude + High school diploma or GED with special consideration given to those with additional education.  + Proficiency in MS Office (Excel, Word, PowerPoint, Outlook) + Proficiency in Social Media marketing a plus, (Facebook, Instagram, Twitter, HootSuite, etc.) + Excellent time management skills and the ability to prioritize work tasks. + Excellent written and verbal communication skills + Able to multitask and work in a fast-paced environment + Must have a ServSafe Food Manager or comparable certification. + Proven management skills with exemplary organizational, time management, communication, and customer service skills + Excellent customer service and interpersonal skills + Able to work well under pressure + Strong organizational and problem-solving skills P HYSICAL D EMANDS + The ability to lift 25+ pounds and stand for long periods of time W ORK E NVIRONMENT + This job operates in a retail/restaurant environment. P OSITION T YPE AND E XPECTED H OURS OF W ORK + This is a part-time, hourly position. + Work hours are approximately 20 hours per week. + Schedule based on operating hours and business needs. BENEFITS: + Competitive salary + Employee discounts + Opportunities for professional development Powered by JazzHR
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