Where Better Careers Begin!
Massage Envy Park Slope
470 4th Avenue
Brooklyn, New York 11215
718-228-0102
Are you a natural leader who loves to inspire others to succeed? At the Massage Envy Park Slope franchise, we support you to be your best while you inspire a team of caring professionals to deliver an excellent experience that will help others feel their best.
Job Title: Assistant Manager
Reports To: General Manager / Store Manager
Employment Type: Full-Time
Pay Rate: $18 – $20 per hour (based on experience)
The Assistant Manager supports the daily operations of the business, ensuring exceptional customer service, smooth workflow, and adherence to company standards. This role works closely with the Manager to lead the team, meet performance goals, and maintain a positive and productive work environment. The Assistant Manager is directly responsible for supervising the Wellness Advisors team and ensuring they achieve individual and clinic-wide goals.
Key ResponsibilitiesOperational Leadership
Assist the Manager in overseeing daily operations, including opening/closing procedures, scheduling, and inventory management.
Ensure compliance with company policies, procedures, and standards.
Monitor and maintain operational efficiency, addressing challenges promptly.
Team Supervision & Development
Supervise and manage Wellness Advisors, providing guidance, motivation, and support.
Hold Wellness Advisors accountable for meeting and exceeding clinic sales and performance goals.
Provide training to new employees and ongoing development for current team members.
Support in conducting performance reviews and providing constructive feedback.
Customer Service
Maintain a high level of customer satisfaction by ensuring prompt, professional, and friendly service.
Resolve customer concerns or complaints effectively and professionally.
Promote products/services and encourage customer loyalty.
Sales & Performance
Assist in meeting or exceeding overall clinic sales targets and KPIs.
Monitor Wellness Advisors’ performance metrics and coach them toward improvement.
Support promotional activities and special events to drive membership and service sales.
Administrative Duties
Assist in managing schedules, payroll, and inventory records.
Prepare reports for the Manager as needed.
Handle cash management and ensure accurate financial transactions.
Qualifications2+ years of experience in a supervisory or assistant management role (retail, hospitality, wellness, or service industry preferred).
Proven ability to lead sales teams and meet performance goals.
Strong leadership, organizational, and problem-solving skills.
Excellent communication and interpersonal abilities.
Ability to work a flexible schedule, including evenings, weekends, and holidays.
Proficiency in basic computer applications (POS systems, Microsoft Office, etc.).
Physical RequirementsAbility to stand or walk for extended periods.
Capability to lift up to 25 lbs occasionally.
Compensation & Benefits:
Hourly Pay: $18 – $20 per hour (based on experience)
Commission for achieving Google review targets
Performance-based bonuses
Free membership for massage, skincare, or stretch services
Paid time off and company benefits
Employee discounts and development opportunities
If you're ready to lead the charge to help people feel their best, we can't wait to meet you.
*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location.
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