Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Assistant Manager, Workforce Management

In this role, you will be responsible for providing Workforce Management support, including forecasting, staffing and scheduling, real-time monitoring, and operations management reporting and analysis.

Responsibilities

This is a full time role and would involve leading various tasks like the following, indicative - but not limited to:

· Collaborating with operational leaders by developing and refining processes improving balance between employee/company/client requirements

· Consulting with business partners to analyze staffing requirements and align staffing to improve results

· Utilizing root-cause analysis, trend analysis, and after-action reporting to ensure detailed results

· Preparing efficient schedules meeting or exceeding business goals

· Configuring, prioritizing and maintaining forecasting/scheduling databases, agent information databases

· Managing all Internal and External reports

· Ensures that concerned partners are aware of the contractual performance indicators (KPIs)/ delivery time (SLAs) and of the level of the encouraged performance output

· Collecting and publishing all operational metrics related to WFM (Productivity, Efficiency and SLAs)

· Captures and maintains the historical database

· Builds innovative solutions in reporting

· Collaborates with WFM Manager to identify and build on reporting needs

· Works closely with business leaders in understanding the business needs and provide MIS solutions that meets those needs

· Interprets and analyzes the data then provides recommendations from a data perspective

· Attends centralized or site management meeting, as required

· Support process improvements, Lean/Six Sigma projects

· Other assigned tasks as the need arises by the business

Qualifications

Minimum Qualifications:

· Must have at least a high school diploma

· Relevant experience in WFM functions, i.e. forecasting, scheduling, real-time management, MIS reporting

· Comfortable to have discussions with operations

· Able to work with minimal supervision

· Knowledge in crafting VB Macro and MS Access is an advantage

Preferred qualifications

· Previous experience in reports management, and automation is an advantage

· Strong personal and interpersonal skills

· Excellent analytical skills

· Willing to learn ins and outs of any business

· Must have intermediate knowledge in MS Excel

· Intermediate, computer skills with the ability to navigate multiple windows applications and use searching tools to find information

· Familiar working with Microsoft Office Applications (Word, PowerPoint, Outlook)

Why join Genpact? • Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation • Make an impact – Drive change for global enterprises and solve business challenges

that matter • Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities • Work with the best – Join 140,000 bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.