Ready to shape the future of work? 

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. 

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. 

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. 

Inviting applications for the role of Assistant Manager,Retirement Contact Centre FLM

In this role, You will be responsible for talking to customer and helping them with queries related to retirement, benefits which typically includes the following:

Responsibilities

Good understanding of various retirement plans and regulations affecting themKnowledge of middle office and back office processing (retirement account origination, servicing, funds payout, reconciliation of funds, etc.)Managing service delivery within the agreed service level across multiple blended processesImplement operational governance framework – quality review mechanism, communication strategyParticipate in daily/weekly catch ups with onshore partners to provide business updates and updates on SLAsDesign and implement action plans, coaching and mentoring sessions for the team members, talent development sessions, as well as career development sessionsPerform monthly/quarterly/yearly individual appraisal discussions with the team membersMonitoring the individual/team performance daily and ensures individual and team objectives are met by complying with the established service levelsPrepare Weekly/Monthly dashboards for reportingIdentify and execute improvement opportunities that enhance the efficiency and effectiveness of the assigned processExhibit proactive and leadership skills that are flexible and adaptable to a changing business dynamicExposure to tools and technologies offered to enhance effectiveness of the assigned ProcessBuilding strategic relationships with onshore partners and with operating leaders to facilitate defined goals and objectives

Qualifications we seek in you

Minimum Qualifications

Bachelor’s degree in related field, or equivalent work experienceRelevant domain experience as Team Leader in Call CenterGood Written/Verbal Communication and interpersonal skills

Preferred Qualifications/ Skills

Relevant team management experience – over 15 peopleProven ability to strategize, influence, communicate and execute complex initiativesProven ability to manage large teams and drive engagement initiatives leading to low attrition rates and employee satisfactionProven ability to coach and guide team members to reach their maximum potential, by establishing effective career paths and personal development plansProven ability to drive change and effectively motivate the team to work towards continuous improvement Self-motivated, high-energy levels, works well under strict deadlinesMicrosoft Office proficiency

 

Why join Genpact? 

Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities Work with the best – Join 140,000 bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. 

Let’s build tomorrow together. 

 The approximate annual base compensation range for this position is $65,000 to $75,000. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity

Work-from-Anywhere Roles – “Los Angeles California-based candidates are not eligible for this role” 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.