Ready to build the future with AI?
At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Assistant Manager, Incentive Compensation Analyst
In this role, we are looking for an incentive compensation analyst who would be responsible to lead incentive compensation managed services for a life sciences account. The analyst will be responsible for working with lead client process owners to deliver end-to-end managed services utilizing the platform of choice.
Responsibilities
• Drive incentive compensation operational tasks at offshore providing support to US business; including management of deliverables, quality control process, customer satisfaction, issue resolution, work-flow process, and local support functions
• Accountabilities: Manage IC deliverables for US Business, ensuring adherence to timelines and quality objectives
• Working hours: 14:00 HRS to 00:00 HRS IST (To support US counterparts)
• Provide guidance for -
• Efficient and high-quality functional inputs
• Process flows, POCs of the engagement
• Promote synergy and best practice sharing among resources
• Drive collaboration with Organizations in managing high standards of communication
• Delivering best in class services
• Incentive Compensation (IC), Sales Reports, Activity Reports
• Periodic IC and sales reports based on KPIs e.g. MS, growth, units, value, attainment, metrics, YTD, contribution etc.
• Ad-hoc IC and sales analysis report
• Target setting validation
• Target vs. achievement calculation
• Incentive and payout calculation
• Call coverage, call trend, coaching days, vacancy rate, productive frequency
• Customer satisfaction surveys
• Data Reconciliation
• Partner with SPOC to pilot additional projects and actively support in transition to offshore team.
• Establish, vigorously monitor and report KPIs take proactive action to continuously strive for improvements.
• Work towards build-up of functional capabilities to expedite transition of value-added projects from Business to CoE
• Drive standardization of reports across markets within SFE, IC team
• Identify and resolve operational issues, clearly articulate potential recommendations/solutions to managers/partners; manage number of escalations.
• Be proactive in planning; anticipate change and act in accordance; drive meticulous implementation of team goals and metrics.
• Work with other teams at CoE to leverage the cross-functional synergies
• Ensure exemplary communication with all stakeholders including internal and global customers through regular local and global updates with focus on accomplishments, KPIs, best practices, staffing changes, key events, etc.
Qualifications we seek in you
Minimum Qualifications
• BE/B- Tech, BCA, MCA, BSc/MSc, MBA
Preferred Qualifications/ Skills
• Experience in Sales Force Effectiveness/Analytics with a leading pharma company/service provider
• Familiar with US Pharma commercial operations. SFE solution like CaptivateIQ, Javelin, Callidus, Aurochs, SalesIQ, etc. Functional experience in Incentive Compensation offerings like – goal setting, payout design, contest management
• Past work reflects a track record of operational excellence in SFE field
• Understanding complexity of working in an offshore and onshore environment with international exposure
• Familiarity with process set-up, quality KPIs and operational issues / management
• Personal drive and positive work ethic to deliver results within tight deadlines and in demanding situations
• Flexibility to adapt to a variety of engagement types, working hours and work environments and locations
• Excellent communication skills

Why join Genpact?
• Lead AI-first transformation – Build and scale AI solutions that redefine industries
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000 coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.