A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

WPB Fraud

We are currently seeking a high caliber professional to join our department as Assistant Manager, Fraud Operations.

Principal responsibilities

Understand and adhere to established policies and procedures in own teamDevelop and implement strategies to prevent and reduce fraud and the identification, investigation and prosecution of all fraudulent activitiesProvide stakeholders with advice on the prioritization of fraud controls as well as an escalation route for ineffective operationReview and perform check off-shore team’s investigation activities on suspicious transactions, determination of holding customers liable for losses to safeguard the Bank’s interest and escalation of serious or syndicate fraud activities for further actionsEnsure investigations are conducted in a timely manner with full adherence to service standards and timelines set by the Bank and regulatorsProvide guidance/direction to mentor members of the team or develop their skillsHandle ad hoc projects as assigned

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

WPB Fraud

We are currently seeking a high caliber professional to join our department as Assistant Manager, Fraud Operations.

Principal responsibilities

Understand and adhere to established policies and procedures in own teamDevelop and implement strategies to prevent and reduce fraud and the identification, investigation and prosecution of all fraudulent activitiesProvide stakeholders with advice on the prioritization of fraud controls as well as an escalation route for ineffective operationReview and perform check off-shore team’s investigation activities on suspicious transactions, determination of holding customers liable for losses to safeguard the Bank’s interest and escalation of serious or syndicate fraud activities for further actionsEnsure investigations are conducted in a timely manner with full adherence to service standards and timelines set by the Bank and regulatorsProvide guidance/direction to mentor members of the team or develop their skillsHandle ad hoc projects as assignedUniversity Graduate in Business Administration, Banking, Finance or related disciplineMinimum 2 years of solid experience in fraud opeations / fraud risks/ investigationsAbility to communicate effectively, embrace change and overcome challengesAbility to prioritize conflicting demands and problems in a dynamic environmentHigh level of influencing skills with the ability to communicate to multiple stakeholders High proficiency in English, Chinese and PutonghuaGreat sense of ownership and servicing mindset to ensure efficient and effective customer service processesExperience on QC/QA/monitoring a team/ audit work

Visit Hang Seng Career Pageand sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.

University Graduate in Business Administration, Banking, Finance or related disciplineMinimum 2 years of solid experience in fraud opeations / fraud risks/ investigationsAbility to communicate effectively, embrace change and overcome challengesAbility to prioritize conflicting demands and problems in a dynamic environmentHigh level of influencing skills with the ability to communicate to multiple stakeholders High proficiency in English, Chinese and PutonghuaGreat sense of ownership and servicing mindset to ensure efficient and effective customer service processesExperience on QC/QA/monitoring a team/ audit work

Visit Hang Seng Career Pageand sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.