At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

 

The Team

International Card Services delivers unique products and services to our card members that create unparalleled value and sustainable growth, in a customer centric, collaborating and highly energetic work environment. The Assistant Manager, Digital Application Optimisation is responsible for enabling acquisition growth by optimising the digital Card application journey of Consumer, SBS and Corporate customers for both Australia & New Zealand markets.

The Role

Reporting to the Manager, Digital Application Optimisation, this role will suit someone who enjoys a diverse, fast-paced team, focused on driving results. The successful candidate will bring a strong customer first mindset with proven experience delivering digital innovation and be able to partner closely with technology teams to drive lower funnel conversion.

Key responsibilities include:

Proactively drive optimisation initiatives and performance metrics to deliver efficient acquisition growth at the point of application Implement the Acquisition offer strategy to enable limited time offers and product refreshes  Lead strategic projects and on-boarding capability enhancements in collaboration with key stakeholders across technologies, product, credit risk and servicing teams. Partner externally with third parties to collaborate on change projects and deliver application enhancements.  Drive innovation of the digital application experience, including developing and analysing A/B tests through to implementation.    Identify issues in the lower acquisition funnel through proactive monitoring of reporting and liaising with operational teams and implement strategies/ approaches to solve business problems. Maintaining strong focus on competitor Card application processes and the external environment generally.

Preferred Qualifications

Proven experience in delivering digital solutions partnering with technology teams  Previous experience leading/supporting diverse projects and improving processes Demonstrate a pro-active approach to problem solving. Creativity in solving problems and passion to identify and execute effective solutions Creative thinker who can communicate new ideas, and bring others on the journey to support strategies and tactics Comfortable with data/analytics, with the ability to interpret data and draw actionable insights and form recommendations.  Self-starter with an enthusiastic and growth-oriented mindset

Knowledge of American Express Cards products, services and benefits, and/or experience working in financial services or a highly regulated industry.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.