A+ Communications, Security & Home Solutions is a trusted leader in communications, security, audio/video, and automation control. Our experienced team specializes in customizing services to fit customers' specific needs, whether it be for home entertainment and safety or workplace productivity and security.

A+ Communications & Security

Job Title: Assistant Manager, Communications

Department: A+ Communications

FLSA: Non-Exempt

General Function

The Assistant Manager assists with purchasing, project management and personnel distribution for assigned projects. The Assistant Manager actively gathers information on the status of his/her projects and keeps the Manager informed of issues that could affect profitability. The Assistant Manager actively pursues new and/or evolving technology. This position also assists in maintaining a focus on safety throughout the company.

Core Competencies:

Partnership

Growth mindset

Results oriented

Customer focused

Professionalism

Reporting Relations

Accountable and Reports to: President; Manager, Communications

Positions that Report to you: Technicians

Primary Duties and Responsibilities:

Understands and supports the business group’s safety program.

Observe safety procedures and bring any deficiencies to the attention of Leadership:

Any employee has the authority to stop work they feel is unsafe until the issue(s) can be resolved.

Make recommendations regarding personal development needs.

Assist in training and developing others on the project team.

Outlines and implements the Training Curriculum.

Make recommendations regarding staff disciplinary actions, if warranted.

Completes performance evaluation for assigned staff.

Contribute to the vision, goals, and objectives of the company.

Perform other tasks that may be assigned.

Assist in developing company policies and procedures.

Complies with and enforces company policies and safety regulations.

Assist in pre-construction phase as requested.

Identify and recommend value analysis and scope reduction opportunities on the project.

Suggest ways to save money or improve the quality of the project based on project documents.

Assists with preparing and implementing the project plan.

Attend regular OAC and job meetings, as needed.

Procures inventory for project staging as requested.

Assist with quarterly inventory accuracy.

Coaches and mentors’ technicians on inventory practices and controls.

Proceed with work only to the extent of an executed contract and executed change orders.

Review and enforce all contract terms and obligations.

Observe work in progress during field visits, question any procedures or end-products that don’t appear appropriate and discuss with the General Manager/Salesperson for resolution.

Resolve problems with subcontractors, vendors, architects/interior designers and owners as requested.

Oversee installation and/or construction progress to ensure the project plan is followed and schedule is maintained. Initiate recommendations to keep project on schedule.

Monitor, verify and expedite material and equipment deliveries, shipping commitments. Advise stakeholders of anticipated late deliveries or issues that could affect the project schedule.

Oversee project schedule updates as requested.

Respond effectively to RFI’s and coordinate response in the field. Verify impact and pricing, if required.

Track and resolve subcontractor and materials supplier requests for change. Ensure the appropriate subcontract amendments are issued on a timely basis.

Review submittals for accuracy and compliance with plans and specs.

Assist with system designs as requested.

Assist with proposal generation as requested.

Schedule personnel.

Assist with coordination of installation and service schedule for all assigned technicians.

Manage projects as assigned.

Assist with technician training of Installation, terminating and testing of devices and cable.

Assist with technician training so the technician is proficient in advanced device and control programming.

Assist with technician training so the technician is proficient in their ability to service and troubleshoot devices and components.

Maintain written documentation on all projects as assigned.

Vehicle and jobsite inventory accountability.

Assist with scheduling on-call rotation.

Assist with all after-hour emergency calls.

Desired Business Outcomes:

Project(s) is completed without safety incidents.

Ability to implement oral and written instructions.

Project is completed on or ahead of schedule.

Project is completed with expected level of profitability.

Internal and external customers are provided with prompt and professional customer service.

Client has expressed desire to work with A+ again.

Employee has exhibited the ability to implement technical knowledge appropriately to assigned tasks.

Performance Standards:

Demonstrates independent judgment and fiscal responsibility; treats the company’s money as if it were their own.

Exercises discretion and maintains confidentiality of all business, human resource, and research matters.

Understands and complies with the Company’s Code of Business Conduct.

Holds firm to decisions that are right for the company.

Verifies work has been completed through formal channels and informal networks; knows how the business works; lay out work in a well planned and organized manner.

Identifies and resolves problems in a timely manner, applies technical/professional expertise to the practical solutions of problems.

Demonstrates a high degree of tolerance for uncertainty and performs assigned tasks without repeated instructions, ability to work with limited supervision.

Explains complex material in a way that others can easily understand; can change tactics if messages are being misunderstood.

Collaborates outside one’s workgroup to meet company and customer needs.

Takes initiative to communicate and provide information to the organization regarding company procedures and processes.

Is personally committed to and actively pursues learning and self-improvement.

Adapts to changes in the work environment and deals effectively with varying workload requirements; can shift gears comfortably, manages competing demands and is able to deal with frequent change, delays or unexpected events. Knows when to seek assistance.

Keeps management informed on status of work, issues that may escalate, resource gaps and unmanaged risks.

Quickly masters technical knowledge; seeks to learn about every aspect of the business.

Assumes responsibility for work; follows through on commitments.

Communicates effectively with superiors, colleagues, and individuals inside and outside the Company.

Interacts well and builds trust with internal and external stakeholders; understands and demonstrates a sense of teamwork and contributes to a supportive work environment to accomplish goals.

Mentors all levels of supervisors and technicians.

Supervises support staff assigned to their team.

Expresses disagreement tactfully and sensitively; can find common ground; demonstrates openness to examine conflicting opinions when appropriate.

Adjusts and adapts easily to new people and situations; readily adjusts to new procedures and duties and is willing to consider new ideas.

Consistently meets established quality standards; quality does not vary from one task to another.

Embraces a learning environment leading to the most efficient and effective work process.

Understands and delivers quantity and quality expected by stakeholder.

Thoroughly completes and checks the quality of work ensuring work accurate.

Knowledge, Skills, Abilities, and Worker Characteristics:

Communication

Sound ethical judgment

Initiative

Time management

Project organization

Attention to detail

Flexibility

Problem solving are necessary

Proficient in specialized software

Education and Experience:

A high school diploma/GED is required. Industry related college degree and/or 5 years industry related experience is required. Must have a clear background check. Must currently hold and continue to hold a valid driver’s license. The ability to work flexible hours and travel regularly is necessary. Must be able to pass an initial and future random drug screen.

Physical Requirements:

Employee is regularly required to stand, walk and sit; use their hands to finger, handle, and maneuver or feel objects, tools, or controls.

They must reach with their hands and arms; be able to talk and to hear.

The employee must be able to regularly lift and/or move up to 50 pounds.

Vision requirements are that the employee must see well, either naturally or with correction, and must have good peripheral vision.

The employee must be able to hear well either naturally or with correction.

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate. The ability to work flexible hours and travel occasionally are required. A+ Communications & Security is a drug free working environment.

Equipment Used to Perform Job:

Power/Hand tools, computer, phone, prints.

Confidentiality:

Payroll, budget and project details.

Curriculum Required:

NICET III or IV as required.

CTP or equivalent as required.

BISCCI or RCDD as required.

Manufacturer Certifications as required.

Weights & Measures as required by General Manager.

Advanced NBFAA Certification as required.

OSHA 10- hour

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