Job Title: Assistant Manager, CDIO BU/BG Engagement, Consumer Experience
Location: Bangalore / Mumbai
ABOUT UNILEVER:
Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life – giving us a unique opportunity to build a brighter future.
Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.
ABOUT UNIOPS:
Unilever Operations (UniOps) is the global technology and operations engine of Unilever offering business services, technology, and enterprise solutions. UniOps serves over 190 locations and through a network of specialized service lines and partners delivers insights and innovations, user experiences and end-to-end seamless delivery making Unilever Purpose Led and Future Fit.
Position Overview:
Hindustan Unilever is the India's leading supplier of Beauty & Wellbeing, Nutrition, Home Care and Personal Care products. We touch the lives of millions of consumers a day, through our portfolio of iconic brands (including Lakme, Dove, Knorr, Hellmann’s, Tresemme, Axe, Horlicks and more). The Consumer Experience team’s mission is to build the world’s most competitive (relevant, unmissable and inclusive) & impactful consumer experience digitally. Our role is to bring our incredible brands to life across the entire consumer journey, enriching experiences from all with data in a trusted and relevant way and making our products easy to purchase, consume and recycle. We believe that the best performing companies put consumers & experiences at the heart of everything they do and technology is the key enabler of brand and retail experience.
We are looking for a highly skilled and motivated individual to join our team as Assistant Platform Manager, Consumer Experience across 70+ brands and numerous technology services across HUL.
This is a critical position responsible for overseeing the entire product roadmap / strategy of Data Driven Marketing, MarTech, AdTech and GenAI technology products within the organization. In this role, you will be the primary owner of the overall marketing technology stack, which form the backbone of our digital marketing strategies. This role is combining technical product management, consumer data analytics, and platform development expertise. This position will drive product strategy through data-driven insights while overseeing our platform's technical evolution.
Key Responsibilities:
Platform Deployment:
Lead product strategy and roadmap development for our data, AI and Content/Commerce platform and consumer-facing products
Collaborate with engineering teams to define technical requirements and architecture decisions
Drive business adoption while benchmarking capability with similar global solutions
Balance business objectives with technical feasibility and resource constraints
Data Analytics & Consumer Insights:
Lead consumer behavior analysis and translate findings into actionable product features
Design and implement data collection frameworks to capture meaningful consumer insights
Develop metrics and KPIs to measure product success and consumer engagement
Create data visualization and reporting frameworks for stakeholder communication
Platform Leadership:
Oversee the technical architecture and evolution of our platform
Ensure platform scalability, reliability, and performance
Guide integration strategies with third-party systems and APIs
Lead technical decision-making for platform improvements
Collaborate with DMC, CMI, Media and Global BG Digital teams in the market to drive capability development
Required Qualifications:
5+ years of product / platform management experience with technical products
Strong background in web technologies, martech, data analytics and consumer behavior analysis
Experience leading platform development and architecture decisions
Bachelor's in Computer Science, Engineering, or related field
Master's in IT (preferred)
Understanding of privacy landscape and technical dependencies in India
Proven track record of successful product launches and platform scaling
Technical Skills:
Proficiency in SaaS technology platform management
Understanding of machine learning and AI applications
Experience with modern cloud platforms (AWS/Azure/GCP)
Knowledge of API design and microservices architecture
Knowledge of CRM, Chatbots, 1:1 Communications, GenAI enablements and other consumer touchpoint based data collection and insights generation
Big Data collection, storage and search optimization
Soft Skills:
Outstanding communication and stakeholder management abilities
Strong leadership and team collaboration skills
Strategic thinking and problem-solving capabilities
Ability to translate complex technical concepts for non-technical audiences
A self-driven innovator at heart, with knack for crafting strong capabilities and intricate solutions.
At HUL, we believe that every individual irrespective of their race, colour, religion, gender, sexual orientation, gender identity or expression, age, nationality, caste, disability or marital status can bring their purpose to life. So apply to us, to unleash your curiosity, challenge ideas and disrupt processes; use your energy to make the world a better place. As you work to make a real impact on the business and the world, we’ll work to help you become a better you!