About The RoleAs part of the Authentication leadership team you will oversee a team of Authenticators as they process a variety of items including Handbags, Shoes & Accessories and Ready to Wear. You will be responsible for managing the day to day operations of the business to ensure proper inventory control and service level agreement compliance.

What You Get To Do Every Day

Primary Duties and Responsibilities:

Drive and monitor individual and team performance against department goals

Maintain positive team culture

Management & Communication

Attend Authentication meetings

Communicate Authentication initiatives and strategies to team 

Lead weekly team huddles to deliver department and business updates 

Hold bi-weekly touch bases with individual team members to discuss performance

Deliver necessary disciplinary measures

Key point of contact for team attendance 

Track attendance policy and adherence

Review and approve PTO/VTO/UTO requests

Approve timecards & submit payroll

Oversee timecard adjustments

Training & Team building Tasks

Interview potential candidates for eligibility and experience  

Assist with onboarding and training new hires

Monitor performance during new hire ramp period 

Drive a positive team culture and work environment

Reporting Analysis & Projects

Leverage reporting and dashboards to monitor individual, team and department performance against set goals

Analyze data to identify root cause and opportunities for improvement 

Prepare proposals for course correction and process improvement 

Scheduling

Some holidays and weekends required

Early & late hours required

Schedule may adjust according to changing business needs

What You Bring To The Role

Minimum Requirements:

3+ years’ experience leading a highly functioning team in a metrics-based environment

Minimum 2+ years of luxury fashion experience

Strong business acumen and ability to align work with company goals

Ability to tailor communication style to suit the target audience

Ability to lead by example and maintain a positive team culture 

Highly motivated, dependable and proactive

Excellent organizational & time management skills

A ‘can-do’ attitude with a solutions focus

Proficiency with Excel and Google Suite

Preferred Requirements:

College degree in a relevant area of study (Fashion Merchandising, Textile Science, Business Administration,etc.)

Thorough understanding of TRR and Authentication processes and procedures

Compensation, Benefits, + Perks

$50 in monthly food credits to apply to snacks and meals that are available for purchase on site

Employee Stock Purchase Plan

401K with Company Match

Medical, Dental & Vision Insurance

Paid Parental Leave

9 Paid Company Holidays

Flexible Time Off (With Manager Approval)

State of the art, climate-controlled warehouse facility

Find out more about our Benefits here.

The expected salary range for this role is $55,000.00-$80,912.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. 

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.